Program Manager, Customer Success Strategy and

2 weeks ago

Toronto, Canada VMware Full time

**The Elevator Pitch: Why will you enjoy this new opportunity?**

VMware is transforming how we help customers use VMware technology to achieve their digital transformation goals and accelerate innovation. As part of VMware’s strategy to grow our software-as-a-service (SaaS) business, we are embracing a One VMware mindset, streamlining processes, removing complexity from systems and tools, and unifying around customer outcomes by providing a clear path to value. The Customer Success Strategy and Transformation team doesn’t deliver on ‘projects’; we transform customer success by delivering the organizational capabilities needed to help our customers and partners achieve their outcomes.

**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**
- Analyze the VMware Go-to-Market strategy to develop end-to-end programs that support business objectives.
- Drive the creation and management of cross-functional teams and facilitate cross-functional priority setting and resource allocation to deliver program objectives.
- Partner with key business stakeholders to define key results for program deliverables and operational capabilities.
- Define the work which is, and is not, included in projects to ensure program outcomes.
- Facilitate alignment and relationships with cross-functional groups to ensure successful completion of program deliverables.
- Manage execution of the program, which involves defining and sequencing activities, estimating activity resources and durations, and developing and controlling the program schedule.
- Identify, escalate, and ensure resolution of issues impacting successful execution of program.
- Leverage your understanding of change management best practices to estimate the impact and plan to guide impacted teams and team members through change.

**The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**
- Program planning and strategy
- Setup program governance required for successful execution of the program
- Program Execution: Manage all phases of program through successful delivery
- Report on your initiatives to executive stakeholders. Be the trusted speaker on the state of your initiatives in cross-functional and executive forums.
- Manage cross capability dependencies, risks, design decisions, etc.
- Manage inter-dependencies with other programs and projects
- Produce and execute the change management strategy and implementation of the change plan to support impacted teams.
- Run regular program steering committee and program team meetings to track progress, dependencies and escalate risks for resolution
- Be proactive in holding stakeholders accountable for delivering on the plan
- Update and maintain tools and documents so stakeholders can view the status of program workstreams, deliverables, progress against success measures, etc.
- Maintain a roadmap of future initiatives and deliverables and participate in strategic planning to prioritize future phases of transformation.

**What is the leadership like for this role? What is the structure and culture of the team like?**

You will be reporting to a Director within the Customer Success Strategy and Transformation Office, responsible for delivering VMware’s most strategic customer success initiatives. With over 4 years of VMware experience in a variety Go-to-Market roles, she will be able to help you navigate the VMware landscape, brainstorm and collaborate on creative approaches to challenging scenarios, and coach and support your career objectives by providing clear direction so that you are successful. She reports to the Chief of Staff of Global Customer Success. The Customer Success organization is central to helping VMware achieve our vision of being the industry’s multi-cloud leader. Our culture is one of teamwork, diversity, equity & inclusivity with supportive ownership, and a strong desire to change what’s needed to achieve the mission. We are a values-led organization, leading with our EPIC2 values (execution, passion, integrity, customer, and community) and holding ourselves and each other accountable to those values and what they stand for.

**Where is this role located?**

Remote: This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable, or the location agreed upon with your hiring manager. You will be expected to live within a number of time zones from your team as defined by your business.

**What are the benefits and perks of working at VMware?**
- Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
- Generous Time Off Programs
- 40 hours of paid time to volunteer in your community
- Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
- Financial contributions to your ongoing development (co

  • Manager, Customer Success

    7 days ago

    Toronto, Canada myBlueprint Full time

    Join us on our mission to engage every student in their journey from education to career._ **About myBlueprint** We're creating an active and engaging learning environment for all students, and are excited about what's next. Come grow your career with us! **About the Opportunity** Reporting to our Director of Customer Success, you will play an integral...

  • Manager, Customer Success

    7 days ago

    Toronto, Canada myBlueprint Full time

    Join us on our mission to engage every student in their journey from education to career._ **About myBlueprint** We're creating an active and engaging learning environment for all students, and are excited about what’s next. Come grow your career with us! **About the Opportunity** Reporting to our Director of Customer Success, you will play an integral...

  • Customer Success Operations Manager

    7 days ago

    Toronto, Canada Clio Full time

    -Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: What your team does: Revenue Operations has one job—to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support...

  • Customer Success Manager

    1 week ago

    Toronto, Canada AMCS Group Full time

    **DIGITAL WAYS TO A CLEANER WORLD** Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability. **AMCS leads the way** The AMCS team is at the cutting edge of technology. Companies come...

  • Customer Success Operations Manager

    6 days ago

    Toronto, Canada CLIO Full time

    What your team does: Revenue Operations has one jobto drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, Customer Enablement and Customer Support by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient. Who you are: You will be...

  • Customer Success Account Manager

    3 days ago

    Toronto, Canada Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Customer Success Manager

    4 weeks ago

    Toronto, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a Customer Success Manager (CSM) to join our Retail Engagement team in Toronto. You will maintain customer and revenue retention and facilitate upsell/cross-sell of services. The CSM...

  • Customer Success Manager

    4 days ago

    Toronto, Canada YourAngel Full time

    **Duties** - Analyze customer needs and develop strategies to enhance their experience - Provide exceptional customer service by addressing inquiries and resolving issues promptly - Negotiate contracts and agreements with clients to ensure mutual satisfaction - Communicate with customers to gather feedback and improve service offerings - Lead and supervise a...

  • Customer Success Manager

    1 week ago

    Toronto, ON, Canada Nitro Full time

    We help the world work smarter—and have plenty of fun while doing it. A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team.With more than 3 million licensed users and 13,000+ business...

  • Customer Success Manager

    5 days ago

    Toronto, Canada LifeWorks Full time

    TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...

  • Principal Customer Success Manager

    3 weeks ago

    Toronto, ON, Canada Intuit Inc. Full time

    We seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards...

  • Principal Customer Success Manager

    4 weeks ago

    Old Toronto, Canada Intuit Inc. Full time

    We seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards...

  • Principal Customer Success Manager

    4 weeks ago

    Old Toronto, Canada Intuit Inc. Full time

    We seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards...

  • Principal Customer Success Manager

    4 weeks ago

    Old Toronto, Canada Intuit Inc. Full time

    We seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards...

  • Principal Customer Success Manager

    18 minutes ago

    Old Toronto, Canada Intuit Inc. Full time

    We seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards...

  • Customer Success Account Manager

    4 weeks ago

    Greater Toronto Area, Canada Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Global Customer Success Manager

    17 hours ago

    Toronto, Canada South End Partners Full time

    Global Customer Success Manager Markham, ON | On-site The opportunity: Our client is a rapidly growing international manufacturer and leader in their industry. Their people play a pivotal role in shaping their business and their customer-focused culture encourages an ownership mindset, continuous improvement and career development. They are seeking a...

  • Global Customer Success Manager

    11 hours ago

    Toronto, Canada South End Partners Full time

    Global Customer Success Manager Markham, ON | On-site The opportunity: Our client is a rapidly growing international manufacturer and leader in their industry. Their people play a pivotal role in shaping their business and their customer-focused culture encourages an ownership mindset, continuous improvement and career development. They are seeking a...

  • Global Customer Success Manager

    10 hours ago

    Toronto, Canada South End Partners Full time

    Global Customer Success Manager Markham, ON | On-site The opportunity: Our client is a rapidly growing international manufacturer and leader in their industry. Their people play a pivotal role in shaping their business and their customer-focused culture encourages an ownership mindset, continuous improvement and career development. They are seeking a...

  • Program Success Manager

    1 week ago

    Toronto, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. JLL is hiring for a unique role with one of our key global accounts, Verizon. JLL supports Verizon’s Global Work Tech Group to ensure technical solutions (programs) are adopted and are running smoothly within it’s commercial real estate portfolio. As the Program Success Manager, you will work...