Appointment Coordinator

2 weeks ago


Orleans, Canada Jim Keay Ford Lincoln Full time

**Job Purpose**

The Appointment Coordinator/Customer Agent Specialist reminds customers of required service appointments, reschedules no shows and promotes dealership campaigns and special events.

**Job Details**
- Greets customers in a friendly and courteous manner;
- Demonstrates tact and diplomacy when dealing with customer complaints;
- Listens to customer needs and takes appropriate action;
- Gives customers his or her full and undivided attention;
- Keeps detailed records of all interactions with customers;
- Handles all customer queries and concerns with a genuine interest in resolving issues;
- Makes reminder calls for service appointments;
- Updates CRM after every contact with a customer; verifies all information in PBS system;
- Ability to follow standard operating procedures;
- Maintains a positive attitude in a high-stress environment;
- Able to work independently and in a team;
- Presents a polished and professional image;
- Invested in increasing and improving skills;
- Stays up-to-date on dealership training programs
- Is knowledgeable about features, specials and updates and offers these to customers;
- Actively maintains the cleanliness of personal and team workspaces;
- Provides backup support to Service Advisors during leaves and lunch breaks; and
- Stays up-to-date on all health and safety related training.

**Specific Skills**
- Strong product knowledge
- Excellent time management skills
- Effective written communication skills
- Excellent interpersonal skills with an engaging and upbeat attitude.
- Excellent verbal communication.
- Organized and an attention to detail
- Ability to work in a team environment to achieve common goals
- Flexible and open to change; initiative to take on special tasks when needed
- Ability to solve difficult or complex problems
- Ability to plan and prioritize multiple tasks at one time

**Education & Experience**
- High school diploma or the equivalent
- Strong product knowledge
- Ideally two (2) years minimum experience in a similar role
- PBS system Knowledge an asset
- Microsoft Office (Word, Excel, Outlook)

**Special Conditions**
- Full time work, approximately 40-44 hours per week

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Employee assistance program
- Extended health care
- Life insurance

Schedule:

- 8 hour shift

Work Location: One location



  • Orleans, Canada Orleans Toyota Full time

    Orleans Toyota is looking for a **FULL-TIME APPOINTMENT COORDINATOR** **Position overview**: The Automotive Appointment Coordinator is responsible for scheduling and managing service appointments, ensuring that customers receive prompt and efficient service. This role requires excellent communication skills, attention to detail, and the ability to provide...


  • Orleans, Canada Orleans Toyota Full time

    **Orléans Toyota is looking for an Appointment Coordinator!** **Company Profile** Welcome to the Dealer that dares to be different. Our family-owned and operated dealership has thrived on pleasing customers in the Ottawa/Gatineau area since 1970. Over the years, we've perfected an exceptional formula of outstanding vehicles, first-class service, and...


  • Orleans, Canada Orleans Toyota Full time

    **Orléans Toyota is looking for an Appointment Coordinator!** **Company Profile** Welcome to the Dealer that dares to be different. Our family-owned and operated dealership has thrived on pleasing customers in the Ottawa/Gatineau area since 1970. Over the years, we've perfected an exceptional formula of outstanding vehicles, first-class service, and...


  • Orleans, Canada Alpha Auto Group - Orleans Honda Full time

    Alpha Auto Group ("AAG") is a growing and nationally focused auto dealer group based in Toronto, with various locations across Canada and the USA. AAG’s mission is deeply rooted in delivering best in class service for our valued customers by putting our customers first through world class service. With the ever increasing demand for support and service in...


  • Orleans, Canada Jim Keay Ford Lincoln Full time

    **Job Purpose** The Appointment Coordinator/Customer Agent Specialist reminds customers of required service appointments, reschedules no shows and promotes dealership campaigns and special events. **Job Details** - Greets customers in a friendly and courteous manner; - Demonstrates tact and diplomacy when dealing with customer complaints; - Listens to...


  • Orleans, Canada Orleans Gardens Dental Centre Full time

    **About us** Orleans Gardens Dental Centre is a small business in Orleans, ON K1C 7E2. We are professional and fast-paced. Our work environment includes: - Modern office setting **Responsibilities**: - Coordinate and schedule patient appointments. - Maintain patient records and ensure accuracy of information. - Provide patient education on treatment...

  • Clinic Receptionist

    1 week ago


    Orleans, Canada Expert Physio Plus Full time

    **Expert Physio Plus** is offering a high standard of physiotherapy care in Ottawa. Our team includes Physiotherapists, Registered Massage Therapists, Chiropractors and Osteopathic manual therapy. We believe in maintaining high standards that will benefit the client and are recognized in the community and insurance industry as promoters of premium quality...

  • Clinic Receptionist

    3 days ago


    Orleans, Canada Expert Physio Plus Full time

    **Expert Physio Plus** is offering a high standard of physiotherapy care in Ottawa. Our team includes Physiotherapists, Registered Massage Therapists, Chiropractors and Osteopathic manual therapy. We believe in maintaining high standards that will benefit the client and are recognized in the community and insurance industry as promoters of premium quality...


  • Orleans, Canada Complete Respiratory Care Full time

    **Complete Respiratory Care** is part of Canada’s largest independently owned obstructive sleep apnea treatment group not privately owned, that delivers a patient-centric health care experience through our clinic operations across Ontario and Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of...


  • Orleans, Canada Complete Respiratory Care Full time

    **Complete Respiratory Care** is part of Canada’s largest independently owned obstructive sleep apnea treatment group not privately owned, that delivers a patient-centric health care experience through our clinic operations across Ontario and Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of...


  • Orleans, Canada Complete Respiratory Care Full time

    Complete Respiratory Care is a privately-owned obstructive sleep apnea and home oxygen therapy group, that delivers a patient-centric health care experience through our clinic operations across Ontario and parts of Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the...


  • Orleans, Canada Family First Health Centre Full time

    The Medical Office Administrator, under the direction of the General Manager and Clinic Manager, will primarily be responsible to advise patients and their families on health care including health promotion, disease, illness, and accident prevention. This position will collaborate with members of an interdisciplinary team to plan, implement, coordinate, and...

  • Pet Groomer 2316

    2 days ago


    Orleans, Canada Pet Valu Full time

    Location: Orleans, Ontario Pet Valu Innes in Orleans Offering $1,500 SIGN ON BONUS!!! If you are interested in running your own salon while enjoying the support and stability of operating under the Pet Valu brand and support from retail staff, I look forward to hearing from you. Here is what we offer you: - $1500 sign on bonus - Competitive base pay +...


  • Orleans, Canada CN Physiotherapy Orleans Full time

    We are seeking an energetic and motivated Admin to join our team! CN Physiotherapy is a fast-growing Ottawa based physiotherapy clinic dedicated to providing high-quality patient centered care with friendly and compassionate team members. Our clinic is in a busy medical building, so we see a lot of traffic from doctors’ offices, labs, and pharmacies....


  • Orleans, Canada CN Physiotherapy Orleans Full time

    We are seeking an energetic and motivated Physiotherapy to join our team! CN Physiotherapy is a fast-growing Ottawa based physiotherapy clinic dedicated to providing high-quality patient centered care with friendly and compassionate team members. Our clinic is in a busy medical building, so we see a lot of traffic from doctors’ offices, labs, and...


  • Orleans, Canada Orleans Family Health Clinic Full time

    **Administrative Assistant Responsibilities**: - Facilitate smooth communications between the Executive and Office managers, Bookkeeper, Nurses, Physicians and co-workers and between the Executive and external parties such as vendors, customers, and the public. - Liaison & support to other employees as required Handle confidential information. - Maintain...

  • Call Center Agent

    5 days ago


    Orleans, Canada Orleans Toyota Full time

    **Orleans Toyota is looking for an Appointment Coordinator!** **Company Profile** Welcome to the Dealer that dares to be different. Our family-owned and operated dealership has thrived on pleasing customers in the Ottawa/Gatineau area since 1970. Over the years, we've perfected an exceptional formula of outstanding vehicles, first-class service, and...


  • Orleans, Canada Orleans Denture Clinic Full time

    Orleans Denture Clinic is seeking a bilingual front desk receptionist. This is a full time (8h) position Monday to Friday between the hours of 8am and 6pm. **Responsibilities**: - Greet and welcome patients in a friendly and professional manner - Answer phone calls, take messages, and direct calls to appropriate individuals - Schedule appointments and...


  • Orleans, Canada Innovative Community Support Services Full time

    **$31.55 PER HOUR** **RESIDENTIAL SUPERVISOR (ONE position).** You should join our team if you want to join a diverse, inclusive, and passionate group of employees who are dedicated to making a meaningful difference in the lives of the individuals we support. We offer: - Matching RRSP program. - Extended Health, Dental and Vision Care. - Employee and...


  • Orleans, Canada Innovative Community Support Services Full time

    You should join our team if you want to join a diverse, inclusive, and passionate group of employees who are dedicated to making a meaningful difference in the lives of the individuals we support. We offer: - Matching RRSP program. - Extended Health, Dental and Vision Care. - Employee and Family Assistance Program. - Friendly, respectful, supportive, and...