Bilingual Client Services Representatives

1 week ago

Cambridge, Canada TruGreen Full time

1255 Balmoral Road, Cambridge, Ontario N1T 1C4

**TruGreen Canada**:
**BILINGUAL CLIENT SERVICES REPRESENTATIVES**:
As a TruGreen Employee, you'll enjoy:

- $18.20 PER HOUR (guaranteed hourly rate plus bonus)
- Work from your home
- When working from home:

- ** Use of personal secure cell phone or land line required**:

- ** Use of personal laptop or desktop with monitor required**:

- ** Must have high-speed internet access (min. of 25 MPHS)**:
This position could also be working from our office, or a form of hybrid.

**French and English required both verbal and written.**:

- Best training program in the industry - fully paid
- Medical and Dental Benefits
- Group RRSP with company matching
- Top performers have the ability to advance their careers
- Full time available - days/evenings/weekends
- WEEKLY PAYROLL

**Position Overview**:
**Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction. Hourly rate plus eligible for Bonus & Incentives.**

**Responsibilities**
- **Answers inbound customer service calls with a warm and courteous greeting.**:

- **Resolves customer service concerns to determine root cause of the concern.**:

- **Regularly seeks assistance to handle calls requiring extensive problem solving.**:

- **Updates and maintains customer database with accurate customer information and timely data entry.**:

- **Provides resolution and timely follow-up with the customers.**

**Come Grow with US Excellent salary plus bonus and benefits plan**:

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