Dental Treatment Co Ordinator

2 months ago

Toronto, Canada Monarch Dentistry Full time

Join the Monarch Dentistry Team We are looking great Team Members to join our Toronto Downtown location.

The Treatment Coordinator’s primary responsibility is to facilitate the patient’s office experience in being seamless and ensure the patient leaves well informed and prepared for their next appointment. This includes ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements and coordination of appointments.

**Essential Duties and Responsibilities include the following**:

- Prepare and present treatment plan and financial estimates to patients for all prescribed treatment.
- Schedule patient treatment appointments: reschedule patients that miss their appointment and call patients that have not completed treatment.
- Manage the Doctor and hygiene schedules to achieve utilization goals through efficient use of appointment time.
- Work with clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals.
- Assist patient with financial arrangements.
- Complete pre-authorization.
- Handle all treatment paperwork including consent forms, policy forms and exit paperwork.
- Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors.
- Answer and return incoming calls from patients.
- Follow and demonstrate commitment to the Monarch Dentistry policies, professional expectations, and Service Excellence Standards.
- Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Requirements and Qualifications**:

- Experience in optimization of scheduling patient appointments
- Experience maintaining a professional level of patient privacy
- Flexible schedule with ability to work evenings and weekends based on business needs.
- Previous dental assisting experience is preferred
- Strong organizational and multi-tasking skills
- Punctual and reliable
- Excellent interpersonal skills: demonstrated ability to adapt and respond to a variety of patients
- Experience with Dental practice management software (such as Dentrix) is considered an asset

**WHAT WE ARE OFFERING**:

- Permanent positions
- Competitive wages
- Ability to work at multiple locations
- Great team to work with
- Training and support from skilled colleagues
- Collaborative team environment fast paced environment
- Convenient and flexible working schedule

Monarch Dentistry is an equal opportunity employer. We believe in creating a workforce as diverse as the communities we serve and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent

**Salary**: $25.00-$28.00 per hour

Schedule:

- 8 hour shift
- Evening shift

**Experience**:

- Treatment coordinator: 3 years (required)
- Dentrix: 2 years (required)

Work Location: In person

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