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Service Department Concierge
3 weeks ago
Niagara Motors is excited to announce a new position in our service department: Service Department Concierge. This position will act as a liaison between customers and our service department. The main goal of this position is to make the customer experience outstanding and striving to uphold the qualities and values that define our family-run dealership.
The main duties include communicating directly with existing customers regarding appointments, future service, parts orders and status updates. This position will also include engagement with service advisors, the service manager and technicians, to improve communication provided to the customer.
We anticipate that this position will include some marketing/promotional outreach related to General Motors' programs and internal specials/promotions.
The ideal applicant is familiar with automotive service departments, is comfortable learning new computer software and understands the importance of high quality customer service. Excellent in-person, written and telephone communication skills are required.
We are hoping to fill this position as soon as possible.
**Job Types**: Full-time, Permanent
**Benefits**:
- Extended health care
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Work Location: In person
Application deadline: 2020-12-04
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