Analyst Ptc Triage
2 months ago
**PURPOSE OF THE POSITION**:
Provides “single point of contact” to Dispatchers, S&C, Crews and partner Railways for PTC related issues and incidents. Perform and support initial triage duties.
**POSITION ACCOUNTABILITIES**:
- Provide first line response for all Dispatchers and Train Crews for PTC incidents
- Log and track all troubles reported; assign in-house and/or service providers to arrange prompt repairs
- Pull logs from various systems for PTC incidents to assist with triage and incident management
- Perform initial triage on PTC incidents
- Support field employees (T&E, S&C) in understanding and use of PTC systems
- Interface with partner railroads on PTC incidents
- Initiate escalation procedures to Engineering and Information Services Senior management
**POSITION REQUIREMENTS**:
- Two (2) years’ experience in railway operations; preferred positions include RTC, Train Dispatcher, T&E Employees, S&C Maintainer, or S&C Technician
- Knowledge of CPKC’s train control systems (CTC, OCS, TGBO) and ability to read them
- Proven ability to work in a demanding environment
- Combination of computer skills and Microsoft Office experience, with strong keyboarding abilities
- Excellent communication skills, including telephone and radio etiquette, and strong English proficiency
- Strong problem-solving, analytical, interpersonal, coordination, influence, listening, and comprehension skills
- Requires shift work on a 24/7 rotation
**WHAT CPKC HAS TO OFFER**:
- Flexible and competitive benefits package
- Competitive company pension and/or retirement plans
- Employee Share Purchase Plan
- Performance Incentive Program
- Part-time Studies Program
**ADDITIONAL INFORMATION**:
As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.
**Drug Test Elements**:
CPKC is committed to the safety and health of its employees and the general public. New hires may be required to undergo a drug screen. We appreciate your cooperation in keeping CPKC safe and drug free.
**Background Investigation**:
- Criminal history check
- Reference check
- Driver’s License verification and/or last 3 years of driving history if a requirement of the position
- Background checks that may included 7 years of employment history and Social Security number verification
**Management Conductor Program**:
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.
- Req ID: 103657
- Department: Information Services
- Job Type: Full-Time
- Position Type: Non-Union
- Location: Calgary, Alberta
- Country: Canada
- % of Travel: 0-10%
- # of Positions: 1
- Job Grade: 5
- Job Available to: Internal & External
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