Permit Processing Clerk

7 months ago

Richmond, Canada City of Richmond BC Full time

**Permit Processing Clerk**:
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

**Overview**:
**Examples of key responsibilities include, but are not limited to**:

- Researching and transferring information to assist plan reviewers.
- Provide information and assistance to staff and the public on permit-related matters.
- Provide follow-up on existing permits (expired, cancelled, extension, revisions and transfers of permits).
- Provide status of permits via "Fee letter" with requirements for permit review then issuance.
- Exercise appropriate independence of judgement and action within clearly defined policies and procedures.
- Prepare statistical reports for Homeowner Protection Office (H.P.O.) office and for other Government Agencies as required.

**Knowledge, Skills & Abilities**:

- Knowledge of the applicable sections of the municipal bylaws and regulations governing the work performed.
- Knowledge of the automated permit and licence information system (Amanda), Bluebeam and/or other E-Plan software as it relates to the work performed.
- Working knowledge of the practices and procedures of other departments concerned with building and related permit matters.
- Knowledge of the department’s customer service goals and vision, and the ability to provide a high level of customer service.
- Ability to deal effectively and courteously with the public, officials and other staff in supplying information and in explaining bylaws, and regulations related to the work performed.
- Ability to establish, develop, and maintain effective working relationships with external customers and internal departments.
- Sufficient ability to read and assess building plans on a level commensurate with assigned duties with mínimal supervision.
- Skill in the use of a computer terminal, standard office equipment, as well as software programs such as Microsoft Outlook, Word and Excel.
- Ability to understand, communicate and carry out, oral and written instructions.
- Ability to effectively prioritize workflow and perform tasks simultaneously.
- Ability to work well under pressure and deal with stressful situations with tact and professionalism.
- Ability to use REDMS or a similar records management system.
- Ability to successfully clear a Police Information Check.

**Qualifications and Experience**:

- Successful completion of Grade 12 or equivalent, supplemented by up to one (1) year of courses related to building technology, office administration, and/or a related field, plus a minimum of one (1) year of related work experience in office and customer service environments.
- Experience working in a Municipal permits department is preferred.
- An equivalent combination of related education and work experience may be considered.
- Valid Class 5 Driver's Licence for the Province of British Columbia.

**Working Conditions**:
Work is performed in an office environment. Exposure to challenging situations involving angry or frustrated customers/developers, business operators/contractors may be experienced in this position.

**Additional Information**:

- Employee Group:

- CUPE Local 718
- Position Status:

- Regular Full-Time
- Duration of Appointment:

- N/A
- Salary Range:

- $30.09-$35.36
- Hours of Work:

- 815am to 5pm Monday to Friday with CD
- Application Posted:

- 2/15/24
- External Closing Date:

- 2/29/24
- PCC#:

- 190

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