Permit Centre Clerk

6 months ago

Richmond, Canada City of Richmond BC Full time

**Permit Centre Clerk**:
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

**Overview**:
This is public contact work of moderate variety and complexity performed in the central City Hall customer service unit.

**Examples of key responsibilities include, but are not limited to**:

- Calculate fees and issue the various permits and business licences.
- Interpret, explain and implement City bylaws, policies and procedures.
- Provide information and assistance to a variety of internal and external contacts.
- Maintain a variety of records related to the work.
- Independence of judgement and action is required in most aspects of the work.

**Knowledge, Skills & Abilities**:

- Thorough knowledge of corporate bylaws, practices and procedures related to the work performed.
- Ability to process a variety of permits related to the work performed.
- Ability to respond to a variety of inquiries, complaints and work requests, and to provide information and assistance to the public. Ability to effectively communicate both verbally and in writing.
- Ability to establish and maintain effective working relationships with a variety of internal and external contacts.
- Ability to multi-task, identify and adapt to changing priorities for self and staff to meet customer service standards and deadlines with accuracy, in an environment with frequent interruptions, changes or other pressures.
- Ability to make discretionary decisions, take initiative and exercise independent thought and good judgement.
- Ability to perform under pressure and deal with contentious matters and challenging people.
- Ability to use REDMS or a similar records management system.
- Ability to handle and balance cash, perform mathematical calculations, and operate the Point of Sale cashiering system.
- Ability to process cash, debit card, credit card and cheque remittances with accuracy.
- Ability to operate peripheral office equipment.
- Ability to successfully clear a Police Information Check.

**Qualifications and Experience**:
Successful completion of Grade 12 or equivalent, supplemented by up to one (1) year of courses related to business administration, plus a minimum of one (1) year of related work experience in office administration and customer service. Experience involving public contact in a Municipal environment is preferred. An equivalent combination of related education and work experience may be considered.

**Working Conditions**:
Duties are performed in a fast paced office environment. There is sometimes exposure to disagreeable conditions which include distractions, verbal abuse, threats, rudeness and the risk of potential violence.

**Additional Information**:

- Employee Group:

- CUPE Local 718
- Position Status:

- Temporary Full-Time
- Duration of Appointment:

- 2 years
- Salary Range:

- $30.09 - $35.36/hour
- Hours of Work:

- Monday to Friday 8:15am - 5pm, compressed work week.
- Application Posted:

- 4/24/24
- External Closing Date:

- 5/7/24
- PCC#:

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