Program Manager, Substance Use

6 days ago

Toronto, Canada South Riverdale Community Health Centre Full time

**Salary Range**:$72,141 - $84,872; Includes Health Benefits & HOOPP

South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.

The Program Manager, Substance Use & Mental Health is responsible for supporting the coordination, scheduling, and operations of the Substance Use & Mental Health Teams. This position provides site specific and cross organization support for the Substance Use & Mental Health team. In this role, the Program Manager, Substance Use & Mental Health is further responsible for the supervision and support of a diverse team of staff, including hiring, performance management, disciplinary action and decisions regarding termination of employment.

This Program Manager advocates for the needs and rights of people who use drugs (PWUD) to low barrier, non-stigmatizing, trauma-informed services and supports, ensures pathways to needed services and advocacy supports for current participants and plays a lead role in assessing gaps in services and responding to changing needs and trends through the planning, development, implementation and evaluation of programming to meet the needs of drug using communities in east Toronto.

This position is expected to work onsite.

**Responsibilities**:
**Talent Management and Supervision of Staff**
- Direct and manage the work of interdisciplinary teams
- With support from the Leadership Team, conduct all required recruitment activities to ensure Substance Use & Mental Health teams are appropriately staffed
- Provide supervision and ongoing guidance, feedback, recognition and coaching of teams
- Monitor and approve time off requests, ensure monthly time records are submitted as per deadline
- Create staffing schedules for Substance Use & Mental Health teams
- Support staff development opportunities and engage staff appropriately in decision making
- Conduct probationary and annual performance reviews
- Support the development and maintenance of a strong team
- Work with program staff to resolve problems as they arise
- Coordinate team meetings
- Monitor attendance and address concerns
- Support team to build capacity through organizing skill sharing and training opportunities as well as resource mobilization
- Ensure that staff’s statistical encounters, charting and monthly time records are completed in a timely manner
- Address performance issues as they occur and make effective recommendations with respect to disciplinary steps up to and including termination, in consultation with the Director, Substance Use & Mental Health
- Work with Organizational Health Systems staff to ensure all appropriate employee information is tracked and documented according to agency policies

**Program Management**
- Coordinate daily/weekly/monthly/annual priorities, work plans and work flow for all identified programs, in conjunction with the Director, Substance Use & Mental Health
- Ensure supportive, strengths-based, trauma-informed, anti-racist/anti-oppressive social justice and harm reduction approaches are utilized in all aspects of program planning and direct service
- Develop targets, timelines and processes to successfully manage tasks and workflow
- Address day to day program and participant-related issues and ensure these are resolved in a clear, professional, timely manner
- Utilize a community development approach to engaging those with lived experience of drug use, poverty, oppression and/or marginalization within Substance Use & Mental Health Programs (e.g. employment, education/training, volunteering, advisory and liaison committees, and developing, implementing and participatory evaluation of programs and services)
- Develop and coordinate team approaches to meeting the complex short and longer-term crisis intervention, counselling, case management and referral issues/needs of participants
- Monitor, support, train and evaluate the ongoing development and implementation of Substance Use & Mental Health related services
- Identify and respond to increased risks, trends and gaps in programs, by offering services and support that respond to community feedback and meets d

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