Guest Services Administrator

6 months ago

Toronto, Canada Toronto Bicycle Tours & Events Full time

**This role is 85% remote, with occasional visits to our Toronto office. Preference will be given to those who live in Toronto or the GTA.**

Do you love Toronto as much as we do? Are you passionate about creating unforgettable experiences? Toronto Bicycle Tours & Events is on the hunt for a talented **Guest Services Administrator **to join our team

**What’s in It for You**
- Mostly remote work, with occasional visits to our Downtown Toronto hub
- 12-18 hours per week (6 hours/day, 2-3 days/week), May through October.
- Daily hours are 7:30am-1:30pm
- We operate 7 days per week so there will be work on weekends. A team of three Administrators will divide the weekly load
- Be part of a team that’s as passionate about Toronto as you are

**The Role**

As the go-to person for all guest interactions, you'll set the stage for memorable experiences. From handling queries to making tailored recommendations, your role is to ensure our guests have a fantastic time from start to finish.

You'll also support tour operations by efficiently coordinating schedules, handling guest escalations, and making sure that all details, big and small, are perfectly arranged.

**Must-Haves**
- Outstanding communication skills — both verbal and written
- A knack for problem-solving and excellent organizational abilities
- A "big picture" mindset that helps you identify patterns and streamline operations
- A high level of dependability & reliability, ensuring tasks are completed accurately and on time, allowing the team to operate smoothly and reliably.

**Duties and Responsibilities**
- Manage and maintain accurate records of bookings, tour schedules, and payments using our booking system
- Maintain an efficient and effective tour guide scheduling system
- Operational support: check for waivers and complete guest information, making sure that everything is up to date
- Assist with the maintenance up-to-date documentation: e.g. procedural documents and guidelines
- Other duties as required

**Qualifications**
- Bachelor's degree in a related field or equivalent experience
- At least 2 years of experience in customer service, administrative roles, or event planning.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Detail-oriented and highly organized with excellent time management skills.
- Strong customer service orientation
- Experience using online staff scheduling and reservation management software is an asset.
- Ability to work independently in a remote setting, with a strong sense of self-motivation and accountability.
- Live in or near Toronto today; a familiarity with the layout of Downtown Toronto is a strong asset
- Ability to work flexible hours, including evenings and weekends during peak tour season (April - October)

**Are You the One We’re Looking For?**
- Scheduling - Reservation management - Planning - Customer service - Resource allocation - Production scheduling - Logistics - Data Analysis - Calendar management - Customer Service - Tour Operations - Guest Relations - Booking Management - Event Planning - Administrative Support - Problem-Solving - Scheduling - Toronto Tourism - Team Coordination - Remote Work - Bicycle Tours - Reservation Management - Travel and Tourism - Communication Skills - Downtown Toronto - Tour Guide Scheduling - Procedural Documentation - Marketing Support - Part-Time

**Job Types**: Part-time, Fixed term contract
Contract length: 5 months

Pay: $20.00 per hour

Expected hours: 12 - 18 per week

**Benefits**:

- Casual dress
- Store discount
- Work from home

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: Hybrid remote in Toronto, ON M5T 3K1

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