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Housing Stabilization Case Coordinator

4 months ago

Ottawa, Canada Metis Nation of Ontario Full time

**Internal/External**
**Full-time/Term (July 5, 2024)**
**Location: Anywhere in Ontario**
**Remote Work: Flexible**
**Closes**:May 26, 2023
**Starting Salary: $47,540-$54,190**, per year based on experience. Salary Range Max $61,810 [2023 Rates]

**All applicants are encouraged to apply. Preference will be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.**

**What We Offer**

As an employer, the Métis Nation of Ontario offers a collaborative work environment with competitive salary.

Further, contract employees benefit from:

- Optional pension plan,
- 4% vacation pay,
- Annual paid two-week holiday closure in December-January,
- 16 paid public and employer holidays,
- Early closures on long weekends,
- 15 paid health & wellness days (sick leave),
- Employee Assistance Plan, and
- Telemedicine plan.
- Preferred membership pricing at Goodlife gyms.

**The Role**

Front-line, client-facing roles have responsibility for direct client case management and direct service delivery. These roles directly deliver the services of various Branch programs to clients in communities across Ontario. They are responsible for maintaining standards of client service delivery that align with established processes and guidelines, and are responsible for documenting accurate and timely case notes. They are required make independent decisions that reflect good judgement, maturity and ethical behaviour while maintaining appropriate boundaries.

**Duties include, but are not limited to**:

- Delivery of associated program goals including delivery of services, managing volunteers, maintaining and supporting clients within a pre-defined geographic area
- Housing Based Case management by providing supports to assist clients in developing skills to deal with and resolve identified challenges specific to maintaining stable housing
- Maintain a caseload of clients as required
- Maintain client files including case notes for pertinent data collection, ensuring client confidentiality at all times
- Perform administrative duties related to case management and service delivery
- Ensure program delivery is consistent with funding agreements, including community engagement and system navigation support
- Plan and execute on a client service plan, including referral to other agencies that provide financial assistance, legal aid, housing, medical treatment and other services
- Evaluate the effectiveness of service and program delivery
- Organize and facilitate community events to enhance client and community knowledge, improve client access, and provide cultural sensitivity training
- Liaise with private and social housing landlords
- Provide education on landlord-tenant rights and responsibilities
- Other reasonable duties as may be assigned

**Qualifications**
- Strong desire to act in the service of the Métis Citizens, to advance and uphold Métis rights and culture
- Completion of post-secondary education in a related field, such as Social Service Worker, or equivalent combination of education and experience
- A high degree of technology literacy and proficiency in standard office equipment
- Advanced communications skills
- Organization skills and time/priority-management
- Highly detail-oriented
- Demonstrated ability to problem-solve, demonstrate good judgement, and make decisions independently within set processes and procedures
- Demonstrated ability to work alone/independently with mínimal supervision
- Working knowledge of Ontario’s landlord and tenant rights and responsibilities
- Client service experience
- Demonstrated social services/community supports experience

Preferred:

- Knowledge of indigenous (preferably Métis) culture, issues, and current activities
- One year or more experience in a similar/comparable role
- Experience in the delivery of homelessness related programs
- Experience dealing with confidential information
- Experience working in coordinating and delivering community-based programs or projects

**Who We Are**

In 1993, the Métis Nation of Ontario (MNO) was established through the will of Métis people and Métis communities coming together throughout Ontario to create a Métis-specific governance structure and vision, encapsulated in the Statement of Prime Purpose. Today, the Métis Nation of Ontario represents over 25,000 Métis citizens.

The MNO delivers programs and services to its citizens through these branches: Healing and Wellness; Community Wellbeing; Education and Training; Housing; Lands, Resources and Consultation; Intergovernmental and Community Relations; Self-Government and Registry. Through these various branches, the MNO maintains 30+ offices and community spaces across the province, administers over $50 million annually, and employs about 350 staff across the province.

**AODA Statement**

The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to