Shift Leader

1 month ago

Toronto, Canada Kitchen Stuff Plus Full time

great stuff great prices great people
**Job Title**: Shift Leader
**Position Summary**:
As a Shift Leader you are an integral part of your store's operations by taking an active role in directing work during shifts and assuming responsibility of the store while acting as the Manager on Duty. You will be directing a team of dedicated people committed to creating a friendly and welcoming atmosphere for customers. By helping to optimize sales, profitability and the development of your store, you will be strengthening Kitchen Stuff Plus’ position as a leader in the housewares market.

**Responsibilities**:

- Supervise and direct sales floor operations in the areas of customer service, merchandising, housekeeping standards, shipping and receiving and health and safety
- Manage and delegate tasks to Associates and provide support to drive productivity and achieve service and sales goals
- Mentor and guide Associates to ensure they are well trained and capable of performing assigned tasks and providing service
- Provide exceptional and responsive customer service while achieving sales and conversion goals
- Evaluate and continuously improve the quality of service; investigate, resolve and escalate customer matters as appropriate
- Maintain knowledge of product selection, location, features and benefits, and in-store promotions and marketing initiatives
- Ensure accuracy in all transactions, inventory and store procedures
- Supervise and direct shipping and receiving operations
- Perform other directives as assigned

**Requirements**:

- Computer skills; ability to learn technological systems with ease
- Lift up to 40lbs
- Ladder use to 10 feet
- Stand/walk for 8 hours
- Flexibility in scheduling including extended days, evenings and weekends
- Work additional shifts during peak holiday season
- Flexibility to transfer to other store locations as needed

Our People Drive Our Business - Friendly, knowledgeable staff who are always ready to help.

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