Reception and Guest Services Team Member

4 days ago

Mallorytown, Canada Treetop Trekking 1000 Islands Full time

Treetop Trekking is looking for enthusiastic individuals who love spending time outdoors to join our team. As a Guide you and your co-workers will go above and beyond to ensure our guests have a fun and safe experience at our parks. You will make the difference between someone having a good visit and a great visit, and you will go the extra mile to make their visit unforgettable.

**Why you will love this job**:

- You get to spend your days outside in nature working with a close-knit and welcoming team
- Your number one job is putting smiles on the faces of our guests
- We offer a fun and supportive work environment with flexible hours
- You can enjoy perks like visiting all our parks whenever you want, and sweet discounts at other top attractions around Ontario
- You will receive cool technical skills training
- There is great opportunity for promotion and career advancement

**Who we are looking for**:

- You are energetic and love interacting with the public
- You understand the importance of providing excellent customer service
- You love being part of a hard-working team, and bring a positive attitude with you wherever you go
- You have great communications skills and enjoy helping people
- You enjoy talking on the phone and doing computer work
- You have strong decision making and problem-solving skills
- You are ready to work in a fast-paced environment
- Employees 18 and over are required to obtain a Vulnerable Sector Police Record Check
- It is an asset if you have customer service, office administration or sales experience
- You are available weekdays and weekends
- Must be at least 16 years of age

**Responsibilities**:

- ** Office staff will also be trained as an aerial guide.
- Provide exceptional customer service to guests from the moment they arrive until the moment they leave
- Greet customers as they arrive on the site, and check them in for their activities
- You will help customers to book reservations over the phone and on the computer
- You will assist Guides to outfit customers with harnesses and helmets
- You will help with the daily operations of the office: Answering phones, selling merchandise, processing payments, processing orders, checking customers in for their activities, keeping the office clean and tidy inside and out
- Help ensure the safety of our guests and your co-workers
- Work with other team members to create a positive and cohesive work environment

**Must be willing to work outdoors in all weather conditions.**

**Job Types**: Full-time, Part-time, Fixed term contract, Casual, Seasonal
Contract length: 5-12 months

**Salary**: From $17.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person

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