Reception and Guest Services Team Member

2 weeks ago

Mallorytown, Canada Treetop Trekking 1000 Islands Full time
Treetop Trekking is looking for enthusiastic individuals who love spending time outdoors to join our team.

As a Guide you and your co-workers will go above and beyond to ensure our guests have a fun and safe experience at our parks.

You will make the difference between someone having a good visit and a great visit, and you will go the extra mile to make their visit unforgettable.


Why you will love this job:

  • You get to spend your days outside in nature working with a close-knit and welcoming team
  • Your number one job is putting smiles on the faces of our guests
  • We offer a fun and supportive work environment with flexible hours
  • You can enjoy perks like visiting all our parks whenever you want, and sweet discounts at other top attractions around Ontario
  • You will receive cool technical skills training
  • There is great opportunity for promotion and career advancement

Who we are looking for:

  • You are energetic and love interacting with the public
  • You understand the importance of providing excellent customer service
  • You love being part of a hardworking team, and bring a positive attitude with you wherever you go
  • You have great communications skills and enjoy helping people
  • You enjoy talking on the phone and doing computer work
  • You have strong decision making and problemsolving skills
  • You are ready to work in a fastpaced environment
  • Employees 18 and over are required to obtain a Vulnerable Sector Police Record Check
  • It is an asset if you have customer service, office administration or sales experience
  • You are available weekdays and weekends
  • Must be at least 16 years of age

Responsibilities:

- ** Office staff will also be trained as an aerial guide.

  • Provide exceptional customer service to guests from the moment they arrive until the moment they leave
  • Greet customers as they arrive on the site, and check them in for their activities
  • You will help customers to book reservations over the phone and on the computer
  • You will assist Guides to outfit customers with harnesses and helmets
  • You will help with the daily operations of the office: Answering phones, selling merchandise, processing payments, processing orders, checking customers in for their activities, keeping the office clean and tidy inside and out
  • Help ensure the safety of our guests and your coworkers
  • Work with other team members to create a positive and cohesive work environment

Must be willing to work outdoors in all weather conditions.

Job Types:
Full-time, Part-time, Fixed term contract, Casual, Seasonal

Contract length: 5-12 months

Salary:
From $17.00 per hour

Benefits:

  • Onsite parking

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Weekends as needed

Supplemental pay types:

  • Overtime pay

Work Location:
In person

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