Customer Success Specialist
2 weeks ago
**Main duties**:
- Supporting an existing territory via multiple communication channels;
- Promote the customer experience as the customer advocate within the company;
- Answer all incoming customer inquiries
- Provide information on products and services;
- Continuously upgrade knowledge of products, customers, sales techniques;
- Provide market intelligence to management and colleagues.
**Essential skills and knowledge**:
- Chemistry degree or equivalent;
- Work experience in a similar position is an asset;
- English is essential; an additional language would be an asset;
- Experienced professional with an excellent client approach;
- Organized, enthusiastic, able to prioritize and deliver results;
- Able to find creative solutions to client’s problems;
- Able to work independently, as well as in a team environment;
- Strong work ethic and motivation to work hard;
- Very good knowledge of Microsoft Office;
- Excellent verbal communication skills.
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
- Day shift
Supplemental pay types:
- Bonus pay
Work Location: One location
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