Full Time Temporay Contact Center Agent

2 weeks ago


Aurora, Canada Olameter Corporation Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Contact Center Agent. As a Contact Center Agent, you will be the first point of contact for our customers, providing excellent service and support to ensure customer satisfaction.

**DUTIES AND RESPONSIBILITIES**

The duties for this position will include, but not be limited to, the following:

- Manage list of Disconnection orders and make appropriate field technician updates
- Manage Reconnection requests/dispatch to applicable technicians
- Update required information in appropriate customer information system(s)
- Review list of Potential Disconnections and schedule disconnection dates with field technicians
- Responsible for payroll/admin tasks as it relates to the above
- Utilizing calendars, managing excel spreadsheets, to enable the scheduling and booking of utility meter upgrade appointments
- Performing outbound and receiving inbound calls for scheduling and booking of these appointments, using Work Force Management (WFM) systems
- Escalation of customer concerns/complaints to Operations team and/or Supervisor
- Clerical activities to support operations teams and administrative activities
- Perform other related duties as assigned

**QUALIFICATIONS**
- High school diploma or equivalent; some college education is preferred.
- Previous experience in a customer service or contact center role is desirable
- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
- Strong active listening skills and the ability to empathize with customers' concerns
- Proficiency in using customer service software, CRM systems, and other relevant tools
- Good problem-solving and decision-making abilities, with the capacity to think quickly and provide appropriate solutions
- Ability to multitask, prioritize work, and manage time effectively in a fast-paced environment
- Strong attention to detail and accuracy in data entry and documentation
- Flexibility to work in shifts, including evenings, weekends, and holidays, as per business requirements
- Professional and positive demeanor, with a commitment to delivering exceptional customer service

Olameter is one of the largest meter servicing companies in North America with over 1,500 employees providing services in 30 states and provinces to over 300 utilities.

Olameter is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state/provincial, or local laws.


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