Director, Admissions

3 weeks ago

Toronto, Canada NPower Canada Full time

**About NPower Canada**

NPower Canada is a charitable organization that creates pathways to economic prosperity for Canada’s underserved youth and adults by launching them into meaningful and sustainable digital careers. As a national employment program, NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready talent with in-demand digital skills who are primed to succeed in the workplace.

As part of our corporate culture, we pride ourselves in innovation and continuous improvement, actively encouraging employees to bring fresh perspectives and ideas to the forefront.

NPower Canada operates from coast to coast in Canada, while our sister entity operates widely across the US.

**NPower Canada is a certified Great Place to Work® in 2023 and named a 2023 Best Workplace for Giving Back.**

**What We Offer**:

- Flexible work hours based on your function, promoting work-life balance. Our work environment is a hybrid of in-office and remote work, depending on your role and project requirements
- Comprehensive extended health care coverage with 100% premium cost paid by the employer
- A retirement savings plan with a generous matching contribution
- Opportunities for career development and tuition reimbursement
- A clear path for career advancement within a growing organization
- An equipment allowance and provided computer equipment
- Starting annual vacation of three weeks, with additional paid time off during the final week of December
- Generous paid Federal and Provincial holidays, personal days, and sick leave.

***

**Position Summary**

The Director, Admissions reports to the VP, Strategic Communications and Engagement and works with the VP, Programs and Partnerships, the Regional Directors as well as the Marketing and Communications and I&QA teams, and to execute enrollment strategies. The Director, Admissions will also improve inter-team communication, optimize efficiency, improve the applicant experience and reduce attrition. As a leader in the department, you direct, plan, and coordinate the work of the department staff including supervision, training, coaching, and team building of the Admissions team members. By setting department objectives, priorities, and key performance indicators for your staff team, you will ensure systematic and effective project management for marketing and communications initiatives.

This role works in close collaboration with the Senior Leadership, Program, Marketing, Employer Engagement and Development teams to strategize, plan, and oversee the execution of the admissions activities that support NPower Canada’s strategic recruitment, marketing, programmatic and partnership engagement goals.

**Accountabilities and Deliverables**

Execution of Strategic Admissions Operations
- Leads Admissions Team Management to continually develop a positive experience and timely processes for screening, enrolling, and onboarding prospective participants.
- Oversees the evaluation of the admissions lead funnel, works with Supervisors and relevant teams to improve prospect conversion at each stage addressing areas for improvement.
- Partners closely and collaborates with local Regional Directors, facilitating tight communication on admissions and non-admissions team issues.
- Keeps the directorship team in the loop regarding progress of enrolments and share information to ensure Regional Directors are supported and aligned on market-specific priorities.
- Leverages project management techniques, working with relevant teams to continue developing and implementing strategies to optimize efficiency, improves service to applicants and reduces attrition through the admissions pipeline.
- Maintains relationships between reporting teams and Innovation and Quality Assurance teams (specifically the Salesforce COE) keeping all updated on program news and advancements, develops and pilots processes to streamline workflow and reduce administrative burden.

Leadership
- Collaborates with management members of relevant teams and ensures that the experience for prospective applicants and program alumni is designed and delivered to intentionally result in a warm and generative result, i.e., via timely and professional correspondences, diplomatic and individual-sensitive messaging, redirection to relevant external resources and networks.
- Escalates time sensitive challenges to executive team in order to mitigate risk for the organization.
- Cultivates, grows, and stewards key stakeholder relationships, building and nurturing strong relationships with community, funding, and employer partners as well as other stakeholders.
- Participates and represents NPower Canada in collaborative planning and partnership building activities as required.
- Oversees the management of customer service levels for admissions enquiry management to ensure that a high-quality service is provided to applicants at every stage of the process.
- Leads the department in excellent information

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