Client Operations Manager
2 weeks ago
**CAREER OPPORTUNITY**
**JOB TITLE**: CLIENT OPERATIONS MANAGER
**STATUS**: FULL-TIME
**DEPARTMENT**: CLIENT OPERATIONS
**REPORTS TO**:DIRECTOR, CLIENT OPERATIONS
**LOCATION**: VAUGHAN, ON/HYBRID
Soroc Technology Inc. is looking for a dynamic and customer focused **Client Operations Manager** to join our team
- Note: *This position does require travel to various customer locations throughout Toronto and the GTA._
**Key Accountabilities**:
- Develop and implement strategic service objectives based on defined accounts to achieve corporate goals with focus on customer service and delivering service efficiently
- Determine customer needs and drive Service to successfully meet targets
- Manage the account to ensure client needs are being met. Manage client escalations
- Work with the account team to ensure proper and timely delivery and customer satisfaction from the various lines of business within Soroc.
- Develop and maintain client relationships
- Provide regular daily support as well as 24x7 on call support for the client
- Work with the account team on creating client presentations around new and emerging services that Soroc Technology Inc. offers
- Create and present monthly SLA and Governance report to the client and Executives
- Create onboarding and process documents
- Ensure full understanding and knowledge of client contracts and statements of work. Assist in developing and writing contracts
- Work with the client regarding invoicing and contract renewals
- Support clients through special projects and requests when required
**Qualifications & Competencies**:
- ITIL/ITSM experience is an asset
- Experience with ServiceNow is an asset
- Valid driver’s license
- Displays great active listening skills
- Excellent Customer relations skills mandatory
- Team player assisting co-workers when the need arises
- Excellent organizational skills and attention to detail
- Excellent communication skills
- Excellent reporting and presentation skills
Soroc Technology Inc. is an equal opportunity employer and values diversity in our workplace. Reasonable accommodation is available upon request throughout our recruitment and selection process. Soroc’s Accessible Employment Policy and other accessibility policies are available through Human Resources.
**Thank you for your interest in Soroc Technology Inc. We wish you all the best with your career search**
- Soroc Technology Inc. is a versatile technology firm dedicated to supporting their clients with their IT infrastructure from planning and development to deployment, service support, staffing, and everything in between. As an industry leader for 40 years, the Soroc team of certified professionals employ up-to-date knowledge and techniques to ensure all their clients get the results they deserve._
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Schedule:
- Monday to Friday
- On call
Work Location: Hybrid remote in Woodbridge, ON
-
Client Operations Manager
3 weeks ago
Woodbridge, Canada Soroc Technology Full time**CAREER OPPORTUNITY** **JOB TITLE**: CLIENT OPERATIONS MANAGER **STATUS**: FULL-TIME **DEPARTMENT**: CLIENT OPERATIONS **REPORTS TO**:DIRECTOR, CLIENT OPERATIONS **LOCATION**: VAUGHAN, ON/HYBRID Soroc Technology Inc. is looking for a dynamic and customer focused **Client Operations Manager** to join our team! - Note: *This position does require travel...
-
Client Relationship Manager
2 weeks ago
Woodbridge, Canada REV Capital Full timeWe are searching for a result driven Client Relationship Manager to create and nurture long-term relationships with our clients. You will be responsible for resolving any issues that arise to ensure clients are satisfied with our services. You will be responsible for building, maintaining, and strengthening our company’s relationship with a portfolio of...
-
Client Success Manager
1 week ago
Woodbridge, Canada REV Capital Full timeRole: Client Success Manager Type: Full-Time, Permanent Location: Onsite, Woodbridge HQ **Client Success Manager** REV Capital is looking for a Client Success Manager to join our growing team! The Client Success Manager will be the first point of contact (after Sales and Underwriting) for our new clients and will be responsible for onboarding new clients,...
-
Client Relationship Manager
2 weeks ago
Woodbridge, Canada REV Capital Full time**About REV Capital** We are the leading provider of full-service factoring services in Canada and the United States, with eight offices across North America. We support thousands of businesses with invoice management, credit underwriting, and collection services. By offering dedicated support and transparent access to the factoring process, we help our...
-
Client Relationship Manager
4 weeks ago
Woodbridge, Canada REV Capital Full timeClient Relationship ManagerREV Capital is looking for a Client Relationship Manager to join our growing team! The Client Relationship Manager will be the main point of contact for our clients. Working closely with cross-functional teams, the Client Relationship Manager will create and nurture long-term relationships with clients while resolving issues that...
-
Client Relationship Manager
4 weeks ago
Woodbridge, Canada REV Capital Full timeClient Relationship ManagerREV Capital is looking for a Client Relationship Manager to join our growing team! The Client Relationship Manager will be the main point of contact for our clients. Working closely with cross-functional teams, the Client Relationship Manager will create and nurture long-term relationships with clients while resolving issues that...
-
Client Experience and People Manager
1 week ago
Woodbridge, Canada OsteoStrong Central Woodbridge- Vaughan Full timeDo you love helping people be active and healthy? Do you like to smile and to work with people of all ages? Do you have an interest in fitness training and coaching using cutting-edge technology based on sound scientific principles? Are you kind, compassionate, and enthusiastic about working with people in a full wellness environment? JOB DESCRIPTION: An...
-
Client Relationship Manager
3 weeks ago
Woodbridge, Canada REV Capital Full time**CLIENT RELATIONSHIP MANAGER** We are searching for a result driven Client Relationship Manager to create and nurture long-term relationships with our clients. You will be responsible for resolving any issues that arise to ensure clients are satisfied with our services. You will be responsible for building, maintaining, and strengthening our company’s...
-
Clients Relationship Manager
16 hours ago
Woodbridge, Ontario, Canada Douglas Recruitment Full timeThe Client Manager plays a pivotal role in fostering and maintaining strong relationships with clients to ensure their needs are met and exceeded. This position involves strategic planning, business development, and effective communication to drive client satisfaction andloyalty. The ideal candidate will possess a blend of analytical skills and leadership...
-
Manager Client Advice
1 week ago
Woodbridge, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Operation Manager
1 week ago
Woodbridge, Canada Yale Industrial Trucks Inc. Full timeYIT - An Alta Company is seeking an operations Manager to run our **Woodbridge, ON** branch. The manager will oversee all aspects of the parts and service department and daily branch operations. The primary responsibilities of the position consist of, but are not limited to: - Oversee all aspects of the Parts and Service department - Drive Parts and Service...
-
Operations Manager
1 week ago
Woodbridge, Canada Westlake Pipe and Fittings Full time**SUMMARY** Ensures maximum profitability of the producing plant by developing and executing short-term and long-term operating and maintenance plans; establishes standards of performance and enforces compliance with Company rules, policies and procedures. Supports development of a culture of continuous improvement and acts as a mentor to help team members...
-
Operations Manager
1 week ago
Woodbridge, Canada Premiere Suites Full time**ABOUT PREMIERE SUITES**: Since 1999, Premiere Suites has been the most recognized and trusted provider of, high quality temporary residences for professionals and families all across Canada. Premiere Suites provides rented furnished apartments, condominiums, and townhomes for stays of 30+ days. Premiere Suites has over 1,000 suites in 38 cities across...
-
Manager, Client Advice Ii
1 week ago
Woodbridge, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Associate
2 weeks ago
Woodbridge, Canada Mount Sinai Home Healthcare Services Inc Full time**Company description** It's a company that works with Registered nurses, Registered Practical Nurses and Personal Support Workers. It's a healthcare Organization **Job description** **Job Summary**: The Administrative Assistant is responsible for administrative support functions to assist Mount Sinai Home Healthcare Services Inc. (MSHHSI) in providing...
-
Retail Operations, Manager
3 weeks ago
Woodbridge, Canada Adidas Full timePurpose & Overall Relevance for the Organization Manager, Operations drives the operational efficiency for all Canada Retail stores to optimize the consumer journey and meet conversion objectives. Responsible for implementation of both back-of-house and front-of-house processes to deliver a premium brand experience for our associate and consumer.- Key...
-
Operations Manager
2 weeks ago
Woodbridge, Canada The Aesthetics College of Canada Ltd. Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control corporate governance and...
-
Operations Manager
3 weeks ago
Woodbridge, Canada The Aesthetics College of Canada Ltd. Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control corporate governance and...
-
Vice Operating Manager
3 weeks ago
Woodbridge, Canada Aline Cabinetry Canada Ltd Full time**About us:** Aline Cabinetry Canada Ltd is the industry leading wholesaler of pre-fabricated modular kitchen and bath cabinets. Our Toronto warehouse and showroom were established in 2022 as the newest wholesale distribution center in North America after Chicago, Dallas and Orlando, with manufacturing facilities in China and Vietnam. We are seeking a...
-
Part -time Client Service Associate
3 weeks ago
Woodbridge, Canada Mount Sinai Home Healthcare Agency Full time**Company description** It's a company that works with Registered nurses, Registered Practical Nurses and Personal Support Workers. It's a healthcare Organization **Job description** **Job Summary**: The Administrative Assistant is responsible for administrative support functions to assist Mount Sinai Home Healthcare Services Inc. (MSHHSI) in providing...