Client Operations Manager

2 days ago

Woodbridge, Canada Soroc Technology Full time

**CAREER OPPORTUNITY**

**JOB TITLE**: CLIENT OPERATIONS MANAGER

**STATUS**: FULL-TIME

**DEPARTMENT**: CLIENT OPERATIONS

**REPORTS TO**:DIRECTOR, CLIENT OPERATIONS

**LOCATION**: VAUGHAN, ON/HYBRID

Soroc Technology Inc. is looking for a dynamic and customer focused **Client Operations Manager** to join our team
- Note: *This position does require travel to various customer locations throughout Toronto and the GTA._

**Key Accountabilities**:

- Develop and implement strategic service objectives based on defined accounts to achieve corporate goals with focus on customer service and delivering service efficiently
- Determine customer needs and drive Service to successfully meet targets
- Manage the account to ensure client needs are being met. Manage client escalations
- Work with the account team to ensure proper and timely delivery and customer satisfaction from the various lines of business within Soroc.
- Develop and maintain client relationships
- Provide regular daily support as well as 24x7 on call support for the client
- Work with the account team on creating client presentations around new and emerging services that Soroc Technology Inc. offers
- Create and present monthly SLA and Governance report to the client and Executives
- Create onboarding and process documents
- Ensure full understanding and knowledge of client contracts and statements of work. Assist in developing and writing contracts
- Work with the client regarding invoicing and contract renewals
- Support clients through special projects and requests when required

**Qualifications & Competencies**:

- ITIL/ITSM experience is an asset
- Experience with ServiceNow is an asset
- Valid driver’s license
- Bilingual would be considered an asset
- Displays great active listening skills
- Excellent Customer relations skills mandatory
- Team player assisting co-workers when the need arises
- Excellent organizational skills and attention to detail
- Excellent communication skills
- Excellent reporting and presentation skills

Soroc Technology Inc. is an equal opportunity employer and values diversity in our workplace. Reasonable accommodation is available upon request throughout our recruitment and selection process. Soroc’s Accessible Employment Policy and other accessibility policies are available through Human Resources.

**Thank you for your interest in Soroc Technology Inc. We wish you all the best with your career search**
- Soroc Technology Inc. is a versatile technology firm dedicated to supporting their clients with their IT infrastructure from planning and development to deployment, service support, staffing, and everything in between. As an industry leader for 40 years, the Soroc team of certified professionals employ up-to-date knowledge and techniques to ensure all their clients get the results they deserve._

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday
- On call

Application question(s):

- Please indicate your annual salary expectations.

Work Location: Hybrid remote in Woodbridge, ON

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