IT System Administrator I

3 weeks ago

Toronto, Canada International Point of Care Full time

International Point of Care is an Etobicoke, ON-based company specialized in the area of rapid point-of-care. We develop, manufacture, and supply unique biological reagents, raw materials, and lateral flow components for the in-vitro diagnostic industry and the research and development community.

Our expanding team is currently looking for an IT System Administrator I for a full time permanent position.

Position Summary

What You Will Do
- Take ownership of IT-related issues to complete resolution
- Place software and hardware into production environment
- Support network infrastructure including upgrades and configuration changes
- Prepares users by designing and conducting training programs, providing references and support
- Administer VOIP telephone system
- Involved in electrical, power backup, and surge protection system configuration as they relate to communication and computer systems, as well as security equipment
- Create and update documentation of all processes related to role
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
- Monitor, maintain, and execute IT automation processes and procedures
- Responsible for tracking hardware and software inventory
- Administer Environmental Monitoring Systems
- Travel to Fortis sites and provide IT Support when needed (< 10%)
- Perform other tasks as assigned by management, which may not be listed above, that are necessary to accomplish our goal of improving lives by supporting scientific discovery
- Position may require some after business hours and weekend work as needed

Who You Are & What You Bring

Knowledge, Skills and Abilities:

- 3+ years knowledge of network connectivity, systems, security, software, and hardware
- Microsoft Server Technologies (AD/DNS/GPO/Account Administration)
- Windows Operating Systems (Windows 10/11) - deployment, administration, upgrades
- Microsoft/Office 365 (Teams, Sharepoint, OneDrive, Intune, etc )
- Proficient in scripting, Powershell preferred
- Articulate in the English language

Preferred educational and experiential background:

- 3+ years’ experience in IT Support and System/Network Administration
- Bachelor’s degree or equivalent experience required
- CompTIA A+, Security+, Network+, MCSE/MCSA, and Power Shell (Azure and Office 365 scripting) are highly preferred
- Experience with Okta, RingCentral, Datto, and NinjaRMM highly preferred but not required

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