IT Support Analyst

3 weeks ago

Ottawa, Canada Kressler Recruitment Full time

Position Overview

Position Overview

Key Job Responsibilities
- Build relationships with customers both in person and over the phone
- Contribute to team innovation through ideas for process improvement and efficiency
- Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements
- Create and implement PC/Laptop images to meet the changing corporate environment and streamline the build process.
- Assist in deployment, administration, and support for corporate laptops/desktops.
- Access and install appropriate upgrades, patches, drivers, etc.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Ensure license compliance and documentation.
- Perform advanced troubleshooting and remediation.
- Provide procedures where appropriate.
- Other duties as assigned.

Job Qualifications
- Degree or diploma in computer science or a technical certification. Microsoft Certifications a plus (MCP).
- Experience working within an IT Service Desk / Help Desk environment and should have at least 1 year experience of working within an IT support environment.
- Proficient knowledge of Microsoft, Windows 10
- Working knowledge of Windows Server 2012/2016/2019
- Working knowledge of Active Directory users and computers.
- Working knowledge of Office 365
- Working knowledge of TCP/IP, DNS, DHCP and LAN/WAN.
- Strong computer hardware knowledge.
- Working knowledge of Antivirus solutions
- Working knowledge of corporate imaging solutions, i.e., MDT, Ghost, Intune
- Working knowledge of a range of diagnostic utilities.
- Strong written/oral communication and interpersonal skills.
- Strong documentation skills.
- Ability to conduct research into a wide range of computing issues as required.
- Highly self motivated and directed.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- French considered an asset

Competency Group
- Deliver World Class Service (Hospitality, Ownership)
- Do the Right Thing (Demonstrates Self-Awareness)
- Drive Results (Ensures Accountability
- See the Big Picture (Decision Quality, Achieves Goals)
- Value People (Collaborates)

Work Environment

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the client based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

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