Customer Service Intern
2 weeks ago
**THE OPPORTUNITY**
Western Forest Products has an exciting opportunity for a **Customer Service Intern** to join our **Vancouver Corporate Office** for either a 4 or 8-month term, starting in May 2024.
**What You’ll Do**:With the overarching objective of Defining a Higher Standard in Supply Chain, the Supply Control Intern will be responsible for supporting the Sales, Logistics, Documentation and Supply Chain streams through a variety of tasks. All of which will support the development of the individual’s time management, analytical and communication skills while giving them insight into the coastal lumber supply chain business.
**Who You Are**: You’re currently enrolled in a post-secondary degree / diploma in Logistics, Business Administration, Wood Products, or related discipline. A curious and hard-working individual with good communication and organizational skills, with an interest in data and analytics and a keen eye for detail.
If you have an interest in working within the forest products industry and/or previous experience in manufacturing or wood products we would love to hear from you
**What We Offer**:
- Salary range of **$42,000 - $52,000** based on skill level, qualifications, and experience
- Annual performance bonus
- Pension plan contributions - _WFP contributes 7% towards a pension plan, no matching required_
- Extended health and dental benefits - _WFP pays for 100% of the employee monthly premiums_
- Generous vacation policy
- Employee family assistance program
- Financial support for learning and development opportunities
**Work Environment**: This role is to be performed in person at our Vancouver Corporate Office.
**RESPONSIBILITIES**
- With a focus on efficient and streamlined flow of lumber through the supply chain, key responsibilities of support for this position include:
- Providing support to Sales Managers and Sales Representatives, including order entry, reporting, and analysis;
- Providing timely customer service support to external customers - answering queries, investigating, and resolving issues related to orders and shipping;
- Ensures open order and shipment status updates are provided to their customers on an ongoing basis;
- With Supply Chain group, review the production forecast for logistics planning and booking purposes;
- Generate vessel shipments and shipping instructions for Export carriers / shipping partners;
- Generate export customer documentation set;
- Approve carrier freight invoices;
- Troubleshoot and assist shippers with documentation requirements;
- Perform other duties, projects, and assignments as needed;
- Travel as required.
**QUALIFICATIONS**
**Education and Experience**
- Actively working towards a university degree/certificate in Logistics, Business Administration, Wood Products, or related discipline.
**Skills, Knowledge, and Required Competencies**
- Excellent internal and external relationship building skills;
- Demonstrated ability to multi-task and react to changing conditions;
- Ability to work independently as a self-starter and under supervision;
- Ability to communicate effectively and work to timelines;
- Strong organizational skills and detail oriented;
- High level of integrity and accountability;
- Ability to think critically;
- Intermediate experience with MS Office.
**YOUR CAREER**
At Western Forest Products, we believe our most significant asset is our people. Investing in our people brings value and success to our business, ensuring a safe, engaged, productive and continuously improving workplace. We offer challenging opportunities working alongside the best in the industry to meet your career and professional development goals while providing competitive total rewards and recognition.
We provide a variety of **on-the-job training** and **continuing education** in many areas at Western to ensure you have the skills you need to succeed. Our **promote-from-within culture** recognizes high performance and we offer diverse career paths across the organization for those with the talent and will to advance.
**WESTERN OVERVIEW**
Western Forest Products is a leading forest products company that sustainably manages forests and manufactures high-quality wood products. Headquartered in Vancouver, British Columbia with operations in the coastal region of BC and Washington State, Western meets the needs of customers worldwide with a specialty wood products focus and diverse product offering.
Our commitment to health and safety, environmental stewardship and community engagement is core to how we do business at Western Forest Products.
Our approach to responsible business practices in all aspects of our business is multi-faceted. We adhere to and employ the most stringent environmental practices in the world. The steps we take to ensure the forests in which we operate are renewed and remain healthy and viable for future generations are mirrored in the care we take to make certain our communities continue to grow and
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