Director, Central Services

2 months ago

Toronto, Canada Neighbourly Pharmacy Full time

**Neighbourly Pharmacy Inc. (TSX**: NBLY) is Canada’s largest and fastest growing network of independent pharmacies. We are seeking a highly motivated Director, Central Services & Automation, to join our growing Support Centre Team

**ABOUT US**:
Since 2015, Neighbourly has expanded its diversified national footprint to include 290+ locations, reinforcing the Company's reputation as the industry's acquirer of choice. You will directly contribute to our rapid growth which has regularly been recognized externally, including receiving the following accolades:

- Ranked #1 fastest growing company in Canada (Globe and Mail, 2020)
- Requalified on the Globe and Mail’s Top Growing Companies list in each of 2021 and 2022.
- Named as one of Canada’s Best Managed Companies for three consecutive years (2021, 2022 and 2023)
- Recognized on the 2022 New Innovators list (by Canadian Business magazine in partnership with the Brookfield Institute for Innovation + Entrepreneurship)
- Recognized on Canadian Business’ 2020 Growth List.

***:
The Director of Pharmacy Central Services & Automation will play a crucial role in overseeing and managing all aspects of our central services strategy, including central fill, compounding, and automation strategy. This role will oversee and provide leadership to all Neighbourly Pharmacy central services facilities across the country and will be responsible for developing a long-term strategy and vision for central services. This position requires a dynamic leader with a strong pharmacy background, operational expertise, and the ability to drive excellence in pharmaceutical services.

**RESPONSIBILITIES**:
1. Operational Leadership**:

- Oversee and manage daily operations of the central services facilities, including but not limited to our sites in BC, AB, SK, MB & ON, ensuring compliance with all relevant regulations and standards.
- Develop and implement operational processes and protocols to optimize efficiency and accuracy in medication dispensing.
- Manage the P&L for the central services sites.
- Work collaboratively with the regional operations leadership team to manage the day-to-day aspects of running these sites along with providing the best-in-class service to the stores as well as optimize the use of the central services facility.

**2. Team Management**:

- Lead and mentor the Central Services site leaders, fostering a culture of teamwork and continuous improvement.
- Develop a robust talent pipeline to ensure best in class talent is being developed for future roles within our centralization teams.
- Conduct regular performance evaluations and provide feedback for staff development.

**3. Strategy & Business Development**:

- Work collaboratively with business analytics, operations, pharmacy & finance team to build a medium
- and long-term strategy to optimize centralized services.
- Create a business development strategy to bid on new business (RFPs, B2B opportunities etc.) to integrate into the central fill facilities.
- Lead our automation strategy for the Company, ensuring our automation investments are aligned with our future growth strategy across the Company.

**4. Regulatory Compliance & Quality Assurance**:

- Ensure adherence to all national, provincial, and local pharmacy laws, regulations, and guidelines.
- Maintain and update policies and procedures to remain compliant with changing regulations.
- Establish and maintain quality assurance programs to guarantee the safe and accurate dispensing of medications.

**5. Inventory & Supplier Management**:

- Work with central services site leadership to oversee and manage inventory levels and procurement of pharmaceuticals and supplies, optimizing inventory turnover and reducing waste.
- Optimize vendors and supplier management across our central services sites to utilize our size and scale to optimize costs and drive consistency across the sites.

**6. Technology Integration & Automation Strategy**:

- Own and build an automation strategy for the Neighbourly network of stores.
- Collaborate with IT and pharmacy automation teams to implement and maintain cutting-edge technology solutions for central fill operations.

**7. Cost Control**:

- Monitor and control operational costs, identifying opportunities for cost-saving initiatives while maintaining quality standards.

**8. Continuous Improvement**:

- Drive consistency and idea sharing across central services sites, leveraging the expertise of site leaders to problem solve and provide guidance to newer site locations.
- Drive a culture of continuous improvement, seeking opportunities to enhance operational efficiency and customer satisfaction.

**QUALIFICATIONS & SKILLS**:

- A seasoned pharmacy leader with a minimum of 8 years of experience in a pharmacy leadership position.
- Experience leading a central fill facility and/or driving central services strategy in the pharmacy retail sector.
- Pharmacy degree is an asset.
- Excellent process optimization & anal

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