Team Lead

1 week ago

Pickering, Canada Hand & Stone Massage and Facial Spa Full time

**Job Summary**

**Objective**:We are looking for a passionate organized individual with strong leadership skills to join our team

You are expected to ensure that the spa runs efficiently, smoothly and provides a high level of quality customer service and care. You will be responsible for maximizing daily sales, as well as effectively engaging in overall operational responsibilities.

**Job Duties**
- Management of daily operations of the spa, including but not limited to: reception, reservations, maintenance/quality control; including service, cleanliness and product usage
- Maintaining a professional spa image at all times
- Utilizing strong customer service and communication skills to educate customers on our spa services and products
- Resolving client concerns promptly; sharing of best practices regarding client retention so all can learn from concerns and solutions; puts clients first and models service and care standards at all times
- Perform additional duties as assigned

**Qualifications**
- Being able to work on weekdays, weekends, and/or evenings‪ when required by business needs
- Experience in the Customer Service, Wellness, Retail, or Hospitality Industries will be an asset
- Previous management experience will be an asset
- Must have strong written and oral communication skills
- Strong administrative, operational and computer skills
- Ability to work, multitask and excel in a fast-paced environment

**Salary**: From $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: In person

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