Manager Operations Transportation
2 weeks ago
Reporting to the Associate Director Operations, the incumbent is accountable for overseeing and managing the day to day operational and customer service activities.
**Key Accountabilities**:
- Manage changing priorities and effectively oversee the management of emerging operational issues - communicate and mobilize the team for response
- Identify operational trends, engaging the team to formulate solutions/recommendations and overseeing the planning and execution
- Responsible for high level decision making for day-of operations and timely communication to day of team and other management as required
- Identify, prioritize and execute against changing needs, assign resources as needed
- Identify patterns, problem areas, and gaps in service delivery and make suggestions for improvement
- Develop and implement effective solutions to drive performance and operational integrity.
- Delegating responsibilities, as required
- Pro-actively anticipate issues and mitigate before issues impact passengers and customers
- Resolve conflicts or complaints from customers and employees.
- Analyze information and processes and develop improvements to optimize the efficiency of the operations
- Generate reports and present information to upper-level managers or other parties
- Drive strategic clarity by helping people understand how the work contributes to the overall vision
- Improve and innovate by listening to ideas and empowering decision-making capabilities
- Influence by helping people navigate the organization to remove obstacles, barriers and create collaboration opportunities
- Lead people by providing coaching and guidance through meaningful feedback on day to day tasks
**Qualifications**:
- Fully vaccinated against COVID-19 with all required doses of a vaccine approved by Health Canada.
- Must have a post-secondary degree or diploma in Transportation Management, Business Management or Logistics, and/or equivalent work experience
- Minimum five (5) years demonstrated experience working in a large and complex customer base
- Minimum three (3) years’ leadership with people management experience, preferable in a matrix organization and multiple operations experience
- Ability to work rotational shift work (day, evening and weekend)
GT
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