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Finance Specialist, Group Benefits Billing

3 months ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Role Summary**

The Finance Specialist, Group Benefits Billing, is responsible for supporting team members, internal business partners and external clients. The Finance Specialist, Group Benefits Billing is also responsible for invoicing various products and Ancillary requests.

This role encompasses many aspects related to Billing & Collections, including but not limited to:

- Issue resolution for client escalations
- Posting and validating various financial and control audits
- Supporting team members
- Training new hires, as well as established team members on new processes or functions

The Finance Specialist, Group Benefits Billing will also be involved in projects aiming to implement strategic initiatives and process changes, leading to measurable and sustainable improvements in service delivery.

**Responsibilities**
- Demonstrate ownership and a willing to drive change
- Participate in assigned projects (assessing impacts to the team, accounting impacts, testing & reporting issues)
- Manage various audits and partner with Group Finance to meet required deadlines
- Produce and deliver executive summaries and any other reporting within specified turnaround times
- Support internal and external audits
- Motivate and train team members, enabling them to achieve their performance objectives and broaden their field of expertise
- Ensure training requirements are identified and actioned to keep staff up to date
- Work with the team to identify, develop and implement continuous improvements to current processes
- Take a proactive approach to client issue resolution to understand root cause and prevent future occurrences
- Manage and deliver a positive client service experience for non-standard cases
- Demonstrate excellent communication and interpersonal skills in order to effectively manage relationships with team members, clients and internal business partners

**Requirements**:

- Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
- Solid understanding of Group Insurance
- Excellent organizational skills, including the ability to work independently and manage time effectively
- Strong ability to recognize priorities
- Strong analytic, problem solving and decision-making skills
- Strong Excel skills
- Excellent communication skills (verbal and written)
- Ability to motivate others in times of change
- Collaborative (experience working on team projects

**What’s in it for you ?**
- Flexible Benefits from the day you join to meet the needs of you and your family.
- Wellness programs that support the three pillars of your health - mental, physical, and financial.
- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
- We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
54,300/54 300 - 88,300/88 300

**Job Category**:
Customer Service / Operations

**Posting End Date**:
25/02/2024