Front Desk Customer Service Representative

6 months ago


North York, Canada Toronto Arts Academy Full time

Join our Award-Winning Academy Where Your Efforts Are Appreciated And Make A Difference In The Lives Of Others

The winner of multiple industry awards for nine consecutive years, Toronto Arts Academy is looking for a Front Desk Administrator for our Music Academy with sales and/or customer service oriented personalities in a full-time (4 days a week) role to join our team. Toronto Arts Academy provides an exciting and supportive working environment where your professionalism, customer service, and eye for detail will be valued and appreciated.

You will assist with events, process administrative tasks, and sell our lessons to potential new students/parents of all ages. You will join a tight-knit team of 7 full-time customer service team members working alone and in pairs as you assist our 900 child and adult students between two locations with their weekly lesson schedules between 40 faculty members.

A typical day includes:
Assisting current students both over the phone, and in-person with their lesson needs
Fostering relationships with parents, students, and other staff to create a fun and welcoming environment
Providing warm and upbeat customer service for our current students
Communicating with teachers
Document and update records based on interactions
Develop and maintain a knowledge base of about how our lessons work
Managing student and teacher schedules, and upcoming events such as recitals.
Getting excited about and Selling our lessons to potential new students
Registering new students and processing paperwork
Follow easy to follow administrative steps, systems and scripts
Troubleshoot and resolve minor issues and concerns
Take pride in being a part of our award-winning brand
Perform other related duties as required
Instrument playing is not required or preferred. We are instead looking for dynamic individuals excited to work in a growth-oriented company.

For more information about this position, visit:
Compensation:
Starting wage is $21.00 per hour
Rotate between Downtown and Midtown Academy Locations
Monthly bonuses
Health insurance benefits
Opportunities to advance with pay
LOTS of training and support
Additional hours may be available

To Apply:
Complete our review here: Although this takes 15-30 minutes, it's a great way to get some insights on your working styles and strengths
Respond to this post with your resume.

Our Workplace Culture:
People-oriented: friendly, supportive, and inclusive
Customer-service: We deeply value our customers
Team-oriented: cooperative and collaborative
Independence-oriented: A high degree of autonomy
Detail-oriented: quality and detail-focused
Goal-oriented: Extra bonus and profit-share rewards for achieving company goals

Job Requirements:
Availability is 4 days a week Mondays: 1:00-9:00pm, Tuesdays: 1:00-9:00pm, Fridays 12:00pm-8:00pm, Saturdays 9:30am-5:30pm.
While the above schedule will likely remain fairly fixed, flexible working hours may be occasionally be required as business needs change to accommodate vacation and personal leave needs from other team members.

Ideal Skills & Experience:
A warm, articulate and enthusiastic phone demeanour. As we communicate with our students often by phone, we're looking for that GOLDEN VOICE, that sounds amazing on the phone with a great tone and excitement for our customers. If anyone has told you that your voice should be on the radio, we're looking for you
Excellent written and verbal skills
Enjoy working with kids, parents, and creative adults, and watching them grow
An ability to sell themselves as well as our offerings. Selling our school on the phone to potential clients is one of the most important parts of this position.
Take initiative to solve problems by finding creative solutions
Your perspective and work ethic helps your team achieve their goals.
You love to brainstorm with your fellow staff members for new ideas
You can think on your feet and work in a fast-paced environment
You are a pro at multi-tasking. You can efficiently complete projects even with unexpected changes
You are resourceful and flexible
You dot the I's and cross the T's with your attention to detail
Your communication is clear and concise in an outgoing and friendly manner. You write and speak eloquently. You can explain just about anything to anyone in writing and verbally
You are proficient in time management
You have a great memory and are able to remember many details
Customer service and/or sales experience
Providing quality customer service via phone and in-person
Familiar with Google Drive, Word, Excel, Zoom
Strong organization, planning, and analytical skills

**Salary**: $21.00 per hour

**Benefits**:
Company events
Dental care
Extended health care
Flexible schedule
Paid time off
Profit sharing
Vision care
Flexible Language Requirement:
French not required
Schedule:
8 hour shift
Evening shift
Supplemental pay types:
Bonus pay

Ability to commute/relocate:
Toronto, ON M5N 1B4: reliably commute or plan to relocate before sta



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