Vice President Service Excellence

2 months ago

Oakville, Canada Roth IAMS Full time

**Roth IAMS** is looking to grow Our Team

We are seeking an experienced and passionate **Vice President Service Excellence** to join our team

**Imagine** working for a company that values its employees as much as its clients. **Imagine** taking a job and wanting to finish your career with that same company. **Imagine** a company that hires and invests in **full-time** professionals as opposed to relying on contract employees. **Imagine** a place where collaborative, passionate and consistently curious professionals come together to tackle the world’s deferred capital renewal and maintenance backlog crisis. **Imagine** your careerbetter.

**Roth IAMS** is an industry leader in providing world-class solutions in Asset Management/Capital Planning including FCAs, ADA Assessments, EAs and Capital Asset Database Management. We provide expertise to a wide variety of sectors, including higher education, K-12 education, municipal/local and state-level governments, healthcare, institutional, industrial, recreational and hospitality.
- **Collaborative** - only by understanding each other and our uniqueness can we tailor the best solutions for our clients;
- **Passionate** - our love for what we do and why we do it drives us towards excellence;
- **Consistently Curious** - we are always seeking knowledge and challenging the status quo.
- **Position Summary**:_

Reporting to the Chief Executive Officer, the Vice President Service Excellence leads all strategic and operational activities of Roth IAMS’ Service Excellence (SE) Team.

The SE Team, which comprises of Practice Leaders, Discipline Leaders and Technical Reviewers, core responsibility is the oversight of all aspects of Quality Management for Roth IAMS. The mission of the SE Team is to create and promote, through a spirit of collaboration, a culture of excellence, ensuring that our deliverables are of a high standard (technically, grammatically, etc.), and meet and exceed client expectations. To ensure harmony, the VP of Service Excellence coordinates the efforts between team members, and members of other Roth IAMS teams (Project Management Office, Operations, etc.)

As a member of the Senior Management Team, the Vice President Service Excellence contributes to the successful operation of Roth IAMS and actively participates in the development of Roth IAMS's strategic priorities and objectives leading to overall company growth and financial success.

The Vice President Service Excellence is responsible to facilitate the growth of Roth IAMS practices or service lines including Facility Condition Assessments, Accessibility Assessments, Structural Assessments and Data Management.

**Roth IAMS** is an equal opportunity employer. We celebrate diversity, equity, and inclusion in creating a welcoming and empowering environment for all employees.
- **What we offer**:_
- Competitive compensation package
- Comprehensive Health Benefit Plan
- RRSP Matching
- Bonus program
- Generous vacation entitlement;
- Summer hours and Christmas shutdown and
- Flexible hybrid work options
- **What you offer**:_
- Relevant College diploma or University degree (engineer or technologist) specializing in either in civil, structural, mechanical or electrical engineering, or a building science specialist.
- A licensed Professional Engineer or Certified Engineering Technologist. 10 - 15 years progressively responsible experience with at least 5 years in management.
- 15 years of experience in reviewing specialist and generalist level condition assessment (facility, structural, building envelope, etc.) reports.
- Advanced knowledge of the built environment and company operations required.
- Have strong understanding of pertinent Federal and Provincial building and fire codes;
- Have strong demonstratable technical writing skills. Open to adapt to our company report language, styles and formats;
- Excellent organizational and time management skills to ensure projects are delivered on time and on budget;
- Demonstrated ability to lead teams varying in size from small to large groups while achieving results;
- Strong interpersonal skills with ability to build effective working relationships, solicit co-operation and resolve conflicts
- Able to prioritize and focus associates on appropriate tasks
- Proficient with word MS Office and working knowledge of the Internet tools
- Works well under pressure and meets deadlines
- Strong ability to deliver presentations and other project related information (e.g. status, issues, and risks) to clients and/or senior management in concise and clear manner
- Works effectively in an entrepreneurial, collaborative team environment, and is able to direct and work in harmony with a diverse group of highly motivated and capable individuals.
- Must demonstrate ability to work independently while ensuring all results and contributions support the team and project goals and timelines.
- Solid judgment;
- Highly organized and effective in engaging others to influe

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