Vice President Service Excellence
3 months ago
**Join Our Team as Vice President, Service Excellence at Roth IAMS**
Are you an experienced leader with a passion for delivering high-quality outcomes and driving operational excellence? Roth IAMS is a growing, industry-leading company specializing in integrated asset management and capital planning services across North America. These services include Facility Condition Assessments (FCAs), Accessibility Assessments, Structural Assessments, and Capital Asset Database Management. We provide our infrastructure assessment and capital planning expertise to various sectors, including higher education, K-12 schools, healthcare facilities, municipal and provincial governments, and more.
Reporting to the CEO, as Vice President of Service Excellence, you will lead the Service Excellence (SE) Team, which includes Practice Leaders and Discipline Leaders of our various service offerings, as well as a team of Technical Reviewers who play a crucial role in ensuring our client deliverables ( all client-facing reports) are of the highest quality. You are also responsible for managing the overall quality control and continuous improvement of the services/discipline/practice areas. Working closely with other departments like the Project Management Office and Operations you ensure a seamless, high-quality integration of project completion, deliverables and client experience.
As a member of the Senior Management Team, the Vice President Service Excellence also contributes to the successful operation of Roth IAMS and actively participates in the development of Roth IAMS's strategic priorities and objectives leading to overall company growth and financial success.
**Key Responsibilities**:
- Lead and manage the SE team, fostering collaboration and ensuring that all team members contribute to maintaining high standards of technical, grammatical, and presentation quality in our deliverables.
- Collaborate with senior leaders across functions, ensuring alignment with the company’s mission and core values.
- Develop and implement comprehensive quality management strategies and documentation to guide quality assurance, control, and improvement initiatives.
- Support the growth of Roth IAMS practices and service lines including Facility Condition Assessments, Accessibility Assessments, Structural Assessments and Data Management.
- Support Practice and Discipline Leaders by providing direction, setting goals, and facilitating their professional development.
- Ensure that all client deliverables meet or exceed expectations and manage communications and corrective actions with team members - Assessors and Project Managers - when challenges arise or deviations from processes and quality occur.
- Champion a culture of accountability and engagement around quality at all levels within the company.
**Qualifications**:
- Relevant college diploma or university degree in civil, structural, mechanical, or electrical engineering, or a building science specialization.
- Licensed Professional Engineer or Certified Engineering Technologist with 10-15 years of progressively responsible experience, including at least 5 years in management.
- Minimum 15 years of extensive experience in writing and reviewing condition assessment reports (facility, structural, building envelope, etc.).
- Strong understanding of Federal and Provincial building and fire codes.
- Demonstrated leadership ability, with strong interpersonal and technical writing skills.
- Strong ability to deliver presentations and other project related information (e.g. status, issues, and risks) to clients and/or senior management in concise and clear manner.
- Strong demonstratable technical writing and editing skills. Manage and/or adapt to our company report language, styles and formats.
- Excellent organizational and time management skills to ensure client deliverables (project reports) are on time and on budget.
- Ability to work effectively in a collaborative team environment and independently.
- Able to prioritize and focus team on appropriate tasks.
- Proficient with word MS Office and working knowledge of Internet tools.
- Strong interpersonal skills with ability to build effective working relationships, solicit co-operation and resolve conflicts
- Entrepreneurial spirit, solid judgment, and highly organized with excellent time management skills.
- Works well under pressure and meets deadlines
**What We Offer**:
- Competitive compensation package, bonus program, and RRSP matching.
- Comprehensive health benefits and generous vacation entitlement.
- Flexible hybrid work environment (3 days in-office per week).
- Summer hours and Christmas shutdown.
Please note that the description above is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.
Roth IAMS is an equal opportunity employer. We celebrate di
-
Vice President Service Excellence
3 months ago
Oakville, Canada Roth IAMS Full time**Roth IAMS** is looking to grow Our Team! We are seeking an experienced and passionate **Vice President Service Excellence** to join our team! **Imagine** working for a company that values its employees as much as its clients. **Imagine** taking a job and wanting to finish your career with that same company. **Imagine** a company that hires and invests in...
-
Vice President Sales
6 months ago
Oakville, Canada Elith Consultancy Services Full timeOur Client a leader in Office & Commercial Moving, Logistics & Supply Chain is looking for a dynamic Vice President - Sales to join their Leadership team. As the Vice President of Sales you will be a key leader in shaping and executing the companies sales strategy. **Responsibilities**: Reporting directly to the President & CEO, the Vice President of Sales...
-
Vice President, Solutions
6 months ago
Oakville, Canada Impact XM Full time**Vice President, Solutions** Impact XM develops solutions for virtual and live events. We are looking for a **Vice President, Solutions** to join our team. The Vice President, Solutions is a primary member of the estimating and pre-sale team who has overall responsibility for the creation and solutioning of budgets, estimates, detailed scopes of work and...
-
Marketing - Marketing Vice President
1 month ago
Oakville, Canada Tulnor Inc. dba NexGen IOT Solutions] Full timeMarketing Vice-President - Financial, Communications and Other Business ServicesTulnor Inc. dba NexGen IOT Solutions – Oakville, OntarioOverviewLanguages: EnglishEducation: or equivalent experienceExperience: On site. Work must be completed at the physical location. There is no option to work remotely.Responsibilities:Supervision #J-18808-Ljbffr
-
Vice President, Medical and Academic Affairs
4 months ago
Oakville, Canada Halton Healthcare Full timeJob Description To explore this opportunity, please email your resume, quoting the appropriate position title, to Judy Mandelman or Heather Spiegel - Promeus Executive Search Consultants, at . Halton Healthcare is on the cusp of a significant organizational transformation, driven by a commitment to integrated health services and exceptional patient...
-
Vice President
6 months ago
Oakville, Canada Spark Power Full time**VICE-PRESIDENT & GENERAL MANAGER, CANADA- OAKVILLE, ONTARIO** The Vice-President and General Manager is an experienced senior operating leader who is responsible for developing and implementing both short and long-term tactical and strategic plans in accordance with the corporation's goals and objectives. This position helps to drive and grow the business...
-
Oakville, Canada Halton Healthcare Full timep>Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; p>At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.We empower our people to be the very best...
-
Marketing vice-president
1 month ago
Oakville, Canada Tulnor Inc. dba NexGen IOT Solutions] Full timeMarketing Vice-President - Financial, Communications and Other Business ServicesTulnor Inc. dba NexGen IOT Solutions – Oakville, OntarioOverviewLanguages: EnglishEducation: or equivalent experienceExperience: On site. Work must be completed at the physical location. There is no option to work remotely.Responsibilities:Supervision #J-18808-Ljbffr
-
Marketing vice-president
1 month ago
Oakville, Canada Tulnor Inc. dba NexGen IOT Solutions] Full timeMarketing Vice-President - Financial, Communications and Other Business ServicesTulnor Inc. dba NexGen IOT Solutions – Oakville, OntarioOverviewLanguages: EnglishEducation: or equivalent experienceExperience: On site. Work must be completed at the physical location. There is no option to work remotely.Responsibilities:Supervision #J-18808-Ljbffr
-
Vice President, Medical Operations
7 days ago
Oakville, ON, Canada Winchesters Full timeVice President, Real Estate Development Finance (Asset Management) Oakville, ON - hybrid $Are you an ambitious real estate development professional with a strong background in real estate private equity? Do you thrive on strategic financial analysis and have a proven ability to oversee complex portfolios with a focus on high-rise developments? This is an...
-
Operations Vice President
3 weeks ago
Oakville, Ontario, Canada Ontario Ltd. Full timeWe are seeking an experienced Operations Vice President to lead our company's strategic initiatives. This senior leadership role is responsible for allocating resources, establishing objectives, and formulating policies to drive business growth.Key ResponsibilitiesStrategically allocate material, human, and financial resources to implement organizational...
-
Director of Medical Excellence and Integration
3 weeks ago
Oakville, Ontario, Canada Halton Healthcare Full timeJob OverviewHalton Healthcare is poised for a transformative journey, driven by a commitment to integrated health services and exceptional patient care. As the new Vice President, Medical and Academic Affairs (VPMA), you will be instrumental in leading this evolution and enhancing Halton Healthcare's stature as a leader in healthcare innovation.
-
Oakville, Canada HighView Partners Full timep>We are excited to partner with Milldon Living – a successful, stable, and long-term owner-operator of multi-residential apartments who are currently seeking a talented and forward-thinking VP Property Operations to join their team.Your New EmployerFounded over 60 years ago, our client has experienced substantial growth and transformation throughout its...
-
Oakville, Canada Halton Healthcare Services Full timeCompany Description Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always! At...
-
Oakville, Canada Halton Healthcare Services Full timeCompany DescriptionHalton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always! At Halton...
-
Associate Vice President, Indigenous Engagement and
6 months ago
Oakville, Canada Sheridan College Full time**About Us** Founded in 1967, Sheridan has grown from a local college of 400 students to one of Ontario's leading postsecondary institutions, educating approximately 23,116 full-time and 1,741 part-time students every year on three campuses in three Ontario cities — Oakville, Brampton, and Mississauga. An award-winning institution, Sheridan attracts...
-
Regional Vice President, Wealth Management
4 weeks ago
Oakville, Ontario, Canada Meridian Full timeJob SummaryMeridian is seeking a highly skilled Regional Vice President to lead our Wealth Management team in Ontario. This is a key leadership role that will drive the growth and success of our Wealth Management business.Key ResponsibilitiesLead a team of Financial Planners to achieve sales targets and operational goalsDevelop and implement practice...
-
Oakville, Canada Halton Healthcare Full timeCompany Description Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always! At...
-
Executive Assistant to Provost
6 months ago
Oakville, Canada Sheridan College Full timeReporting to the Provost and Vice President, Academic, the Executive Assistant supports the Office of the Provost ("Office"), and is accountable for coordinated management and administrative leadership of a variety of complex and confidential functions in support of communications, operations, policy compliance and strategic objectives of the Provost, the...
-
Vice President Engineering
1 month ago
Oakville, Canada Euro Consultants Canada Inc Full timeWe at Intact Solutions Inc. are actively seeking a Vice President of Engineering to join our team permanently. The role involves planning, directing, coordinating, and overseeing activities within the Engineering and Development department. The successful candidate will be responsible for ensuring the development and implementation of efficient operations...
