Master Control Operator

6 months ago


Markham, Canada Nextologies Limited Full time

_**Companies with ambitious plans come to us to make them realities.**_
- **About Us**_

**Nextologies is a world where anything is possible**:_that’s because we engineer what’s possible_**. If you get a thrill from investigating and solving problems and love to work cooperatively with a brilliant and energetic technical team, we’d love to talk.**

This position is based on a shift work schedule requiring day, evening and weekends (overnight and holiday hours as needed). The role is in person and located in our Markham, ON headquarters.

**What You’ll Be Doing**
- Monitoring 1000+ television channels to ensure the quality and stability of services
- Performing commercial insertions in programming
- Interact with customers and television distribution partners.
- Operating video playout software and broadcast equipment as directed
- Completing detailed trouble tickets to effectively communicate ongoing issues or the need for follow-up to team members
- Notifying clients of maintenance events
- Assisting in handling technical maintenance events
- Attempting to resolve problems and/or report equipment problems to Engineering and perform emergency workarounds.
- Jumping in on other duties as necessary for emergency or special operating conditions. i.e. live events and operator replacement
- Working on-site as this is an In Person role
- Working morning/night shifts including and not limited to overnight, holidays and weekends as needed.
- Working in a 24/7 shift rotation environment (as needed)
- Expecting to be On Call if needed

**Your Background/Qualifications**
- Experience in a video Broadcasting environment
- Technical experience within this industry a must
- Excellent verbal and written communication skills
- Ability to make accurate and quick decisions to maintain the integrity of operations
- Clear ability to multitask and prioritize while working under pressure
- An ability to troubleshoot and resolve basic technical problems
- Demonstrated aptitude for technology
- Must be a quick learner and willing to adapt to new technologies, new tasks, and workflow procedures
- Able to recognize priority issues and escalate them to Supervisors, IT, and Engineering staff
- Able to work a rotating work schedule of evenings, overnights and weekends including holidays
- Proven ability to work both independently and as an integral team member

**Since 2009, Nextologies has used technology and our own infrastructure to help our clients transform and accelerate their businesses without investing in new infrastructure or depending on third-party providers**. As a leading broadcast technology managed services provider, trusted by top broadcasters and enterprise corporations, Nextologies does the heavy lifting for our clients—engineering, delivering, and managing solutions that unlock their potential.

**At Nextologies, innovation drives everything we do; we believe that diversity is the heart of innovation.** Nextologies is for everyone, and our goal is to find and invest in brilliant people who want to do meaningful work. We are proud to be an equal opportunity workplace. Come as you are and join a team that welcomes you for the work you do and the value you create.

**Job Types**: Full-time, Permanent

Pay: $21.00-$23.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

Work Location: In person



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