Customer Relationship Manager

7 months ago

Victoria, Canada Comfort Keepers Full time

**Customer relations manager**
- **Are you a people person with a strong desire to make others happy? Comfort Keepers wants you to join our team**_

This role supports the functions of Business Development (BD), Marketing, and Client Relations of Comfort Keepers, while working under the direction of the Franchise. The Business Development function includes managing all aspects of the sales cycle for the company (attracting new business and increasing/maintaining existing business relationships). You will work with our schedulers to monitor client communication, intake, and service follow up’s.

Comfort Keepers is widely recognized as a leading provider of quality in-home care to seniors and other clients who need help with the activities of daily living. Our goal is to enrich the lives of our clients as we enable them to maintain the highest possible level of independent living in their own home for as long as possible. We provide services from Sidney through to James Bay, with over 100 employees. The head office in Sannich is the scheduling and operational hub.

**Job Tasks and Responsibilities**:

- Visit prospective and current referrers/partners to promote Comfort Keepers and cultivate relationships.
- Routinely interact with referral sources, care managers, and other third-party vendors.
- Monitor clients’ scheduling concerns, service feedback, follow-up; and communicate with clients and/or their families regarding the same.
- Complete tracking/reporting as required
- Conduct, or assist with, market research
- Answering incoming phone calls
- Speaking with prospective clients
- Interact with Caregiving staff to develop relationships and to identify opportunities for client growth.
- Exceptional Customer service skills and written/Verbal communications
- Previous sales experience is a plus
- Previous medical background is an asset but not required.

**Qualifications, Skills and Abilities**:

- Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.
- An additional asset is experience with programming google maps, and in using CRM systems.
- Ability and comfort to travel (Sidney to James Bay) as required to perform the work in the field, access to a reliable car, have a current, valid driver’s license and be insurable (travel averages 2 days per week, and mileage is paid)
- Comfortable and skilled in business networking, including initiating doing so
- Strong customer service skills, ability to build relationships and execute follow through for sake of relationships
- Able to work effectively and contribute within a team environment

**Work environment**:

- Typical office environment, automobile (extended time due to travel), community settings, referral source settings (may include standard office buildings, hospitals, residential settings).
- Estimated amount of travel: average 2 days per week.
- Walking, sitting, and standing with lifting not expected to exceed 15 pounds in weight (this would typically be carrying brochures or supplies for events/meetings, etc.).

Our office serves seniors in Victoria and surrounding communities, including Colwood, Saanich, Sidney, James Bay & Oak Bay

**Salary**: From $55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- experience with seniors

**Education**:

- Secondary School (preferred)

**Experience**:

- sales: 1 year (preferred)

Work Location: In person

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