Relationship Manager, Client Relations

13 hours ago

Victoria, Canada British Columbia Investment Management Corporation (BCI) Full time

Closing Date: December 17, 2024

If you have ESG experience and are comfortable actively engaging with a portfolio of clients, this impactful opportunity could be for you.

THE OPPORTUNITY

The Relationship Manager, Client Relations leads the firm’s business relationships with their assigned clients and supports the Director for relationships with BCI’s large institutional investment funds, and the firm’s client engagement activities. The Relationship Manager, Client Relations plays an important role as a client expert responsible for in-depth “know your client” requirements. The position fosters a client-centric focus throughout the corporation, where our collective objective is to consistently exceed the performance and service expectations of our clients.

The Relationship Manager, Client Relations strives to be proactive in initiating contact and building relationships with clients. Responsibilities also include providing broad advice and presentations on investment products and policies, strategies, fund performance, compliance to client investment policies (SIPP’s), and generally serving as a client advocate to further client interests within BCI.

WHAT YOU BRING- At least 5 years of client relationship management and/or investment consulting experience and/or business development- An undergraduate degree in commerce, business, finance or economics- A high client-service orientation with demonstrated success in driving resolution of complex issues and consistently exceeding clients’ expectations- A successful track record building and maintaining relationships with institutional clients within an asset management organization- Ability to influence and negotiate outcomes that are mutually beneficial to clients and BCI- A strong conceptual and technical understanding of investment principles and practices spanning all asset classes (Fixed Income; Public Equities, Mortgages, Real Estate, Infrastructure and Private Equity)- Outstanding verbal and written communication skills at both the technical and strategic level, with high attention to detail- Proven ability to work collaboratively across departments to build credibility and strong relationships- Strong project management skills, with proven oversight of complex corporate projects/initiatives involving both internal and external stakeholders- Ability to work independently, in a fast-paced and team-oriented environment, where priorities change frequently, and deadlines are often under significant time pressure

Preferred:
- A Chartered Financial Analyst (CFA) designation or MBA

WHO YOU WILL WORK WITH

BCI is a client-centric institutional investor, continuing to strengthen the ways in which we create sustainable value for our clients. The Corporate & Investor Relations (CIR) department champions world-class engagement with all of BCI’s stakeholders through transparency, trust and brand loyalty, and delivering on outcomes. Within CIR, as part of the Client Partnerships team, Client Relations is committed to the valued partnerships BCI has built with clients to ensure they achieve their long-term financial goals in a rapidly changing world.

WHAT YOU GET TO DO- Champions BCI’s client-centric culture across the firm- Manages the firm’s client engagement efforts for assigned institutional client portfolios and delivers BCI’s world class client experience, striving to maintain and build client satisfaction and retention for strategic and complex client partnerships- Builds a close consultative relationship with clients and internal/external stakeholders- Remains proactive and highly responsive to client’s needs, to become the client’s primary advocate and to maintain BCI’s trusted advisor role- Supports the development of individual strategic client service and communication plans, tailored to their specific needs, for BCI’s key client relationships- Directs internal resources’ participation in client engagement activities- Supports client visits to review performance metrics/scorecards, to identify opportunities for improvements, as well as areas of success- Advises on client investment policy statements and pursuing recommended changes- Supporting client engagement on new/revised pooled fund products, as well as verifying compatibility of these products with the clients’ investment objectives- Supports the development and execution of retention strategies for vulnerable client relationships, leveraging the firm’s internal resources and organization- Conceptualizes and delivers presentations on a wide range of investment topics at various Investment Committee meetings, Board meetings, stakeholder meetings, webcasts and industry events- Writes, reviews and directs the development of client reports and briefings on a wide range of investment topics under tight timeframes to meet deadlines- Develops and maintains in-depth knowledge of each client’s individual circumstances (“know your client”) including investment ob

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