Shift Manager: Full

7 months ago

Toronto, Canada Sweat and Tonic Full time

Sweat and Tonic (S&T) is Toronto’s innovative wellness and lifestyle hub. In our historic 3-storey facility, you’ll find the widest collection of world-class boutique fitness and wellness in one state-of-the-art experience. Expert instructors design and lead up to 205 classes weekly. Premium café, spa and bar offerings recharge, recover and reignite. Creative lounge spaces support our social community and inspire collaboration and innovation.

We are in search of a committed and enthusiastic full-time Shift Manager, who is passionate about advancing their career and ensuring exceptional guest services. The Shift Manager possesses natural leadership skills and is a proactive individual who collaborates effectively with all team members.

As a valued member of the Front of House team, they will lead by example, actively engaging with guests, fostering positive and lasting relationships within our community. The Shift Manager will spend a significant proportion of each shift leading by example in performing both routine and complex guest transactions.

Shift Managers must display a level of natural comfort in challenging situations and will be trained in the safe de-escalation of situations of inventory loss management (theft) and challenging situations with members of the downtown community who find themselves tresspassing on Sweat and Tonic property.

**Overview of Duties**:

- Appointed ‘keyholder’ role, responsible for facility opening and closing procedures.
- Oversee all daily operations including front-desk, back-of-house and Tonic Bar ensuring all departments are set up for success to deliver excellent brand standards.
- Plays a crucial role in hiring and onboarding new team members.
- Perform training for new team members according to pre-determined brand standards which the Shift Manager will help set.
- Leads by example in demonstrating excellent proficiciency in all aspects of FOH, Tonic Bar and back-of-house roles.
- Plays an active role in standardising systems and processses and keeps team training guides and SOP documents current and organised.
- Plays an active role in solving scheduling issues and finding shift coverage when necessary.
- Adept at effectively resolving challenging guest interactions.
- Possesses the ability to address tasks with deadlines in mind while also demonstrating keen judgment in recognizing and prioritizing essential assignments.
- Conduct daily ‘pre-shift’ meetings by briefing team members about the upcoming day/week and individually brief team members with later start times.
- Lead both Front of House (FOH) and Back of House (BOH) shift teams to ensure the delivery of a premium brand experience during all shifts.
- Strategically plan shifts and delegate operational duties among team members.
- Execute guest services in strict adherence to standard operating procedures.
- Act as the go-to person for guest recovery situations while on duty.
- Safely de-escalate situations of shoplifting and/or trespassing (formal training will be provided).
- Proficiently troubleshoot A/V issues in fitness studios.
- Provide detailed shift reports to the management team through written communication.
- Attend weekly operations management meeting to collaborate with managment with the goal of continuous improvement.

**Qualifications**
- Demonstrated 1-2 years of experience in customer service, administration, and/or hospitality, preferably with a premium brand.
- At least 1 year of proven experience in a supervisory role, successfully leading a small team.
- Strong written and verbal communication skills, exhibiting excellence in effectively conveying information.
- Exceptional customer service skills, showcasing a commitment to delivering outstanding service experiences.
- Self-motivate and possess a collaborative, team-oriented approach to work
- A person interested in health and fitness considered a valuable asset.

**Compensation**
- $24 - $26/hour dependant on experience.
- Unlimited Membership for Sweat and Tonic.
- 15 days paid vacation.
- Enrollment in the company health benefits plan.
- 20% discount on merchandise.
- 20% discount on in-house food and beverage.

**Inclusion and Equal Opportunity Employment**

We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

**To learn more about Sweat and Tonic**:

  • CEO or Executive Director, Shift Canada

    4 weeks ago

    Toronto, Canada Shift Canada Full time

    Organization: Shift CanadaLocation: Toronto, ONWebsite: Shift CanadaAbout Shift CanadaShift Canada is a bold movement to empower Canada’s youth and reframe our cultural narrative around success. Through educational resources and thought leadership, we aim to cultivate an entrepreneurial spirit of innovation, ambition, and resilience among the next...

  • CEO or Executive Director, Shift Canada

    4 weeks ago

    Toronto, Canada Shift Canada Full time

    Organization: Shift CanadaLocation: Toronto, ONWebsite: Shift CanadaAbout Shift CanadaShift Canada is a bold movement to empower Canada’s youth and reframe our cultural narrative around success. Through educational resources and thought leadership, we aim to cultivate an entrepreneurial spirit of innovation, ambition, and resilience among the next...

  • CEO or Executive Director, Shift Canada

    19 hours ago

    Toronto, Canada Shift Canada Full time

    Organization : Shift Canada Location : Toronto, ON Website : Shift Canada About Shift Canada Shift Canada is a bold movement to empower Canada’s youth and reframe our cultural narrative around success. Through educational resources and thought leadership, we aim to cultivate an entrepreneurial spirit of innovation, ambition, and resilience among the next...

  • Ceo Or Executive Director, Shift Canada

    4 weeks ago

    Toronto, ON, Canada Shift Canada Full time

    Organization : Shift Canada Location : Toronto, ON Website : Shift Canada About Shift Canada Shift Canada is a bold movement to empower Canada’s youth and reframe our cultural narrative around success. Through educational resources and thought leadership, we aim to cultivate an entrepreneurial spirit of innovation, ambition, and resilience among...

  • Ceo Or Executive Director, Shift Canada

    4 weeks ago

    Toronto, ON, Canada Shift Canada Full time

    Organization : Shift Canada Location : Toronto, ON Website : Shift Canada About Shift Canada Shift Canada is a bold movement to empower Canada’s youth and reframe our cultural narrative around success. Through educational resources and thought leadership, we aim to cultivate an entrepreneurial spirit of innovation, ambition, and resilience among...

  • Customer Success Manager

    6 months ago

    Toronto, Canada Shift Technology Full time

    The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world's leading insurance organizations to make...

  • Customer Success Manager

    4 days ago

    Toronto, Canada Shift Technology Full time

    Shift Technology enables the world's leading insurance organizations to make better decisions with the power of AI. From underwriting risk detection to claims decisioning and financial crime detection, our globally-distributed team solves the most difficult challenges facing insurers today. Founded in France in 2014, the company now serves over 115 global...

  • Data Scientist Manager

    6 months ago

    Toronto, Canada Shift Technology Full time

    The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world's leading insurance organizations to make...

  • Shift Manager: Full

    7 months ago

    Toronto, Canada Sweat and Tonic Full time

    Sweat and Tonic (S&T) is Toronto’s innovative wellness and lifestyle hub. In our historic 3-storey facility, you’ll find the widest collection of world-class boutique fitness and wellness in one state-of-the-art experience. Expert instructors design and lead up to 205 classes weekly. Premium café, spa and bar offerings recharge, recover and reignite....

  • Shift Manager

    2 months ago

    Toronto, Canada Taco Bell Via Redberry Restaurants Full time

    **TACO BELL IS NOW SERVING GREAT JOBS AT OUR NEWEST LOCATION ON DANFORTH AVE, TORONTO** **FULL TIME SHIFT MANAGERS WITH OPEN AVAILABLITY with paid training and benefits** **VIRTUAL HIRING EVENTS FRIDAY FROM 2-3PM** **$19.20/HR PLUS A MONTHLY BONUS** **APPLY TO RECIEVE A LINK TO REGISTER!!!** **Position Description**: Reporting to the Restaurant Manager,...

  • Shift Manager

    7 months ago

    Toronto, Canada Taco Bell Via Redberry Restaurants Full time

    **TACO BELL IS NOW SERVING GREAT JOBS IN ETOBICOKE** **FULL TIME SHIFT MANAGERS for ALL Shifts with paid training and benefits** **$17.55/HR PLUS A MONTHLY BONUS** **VIRTUAL JOB FAIR NOV 14th from 3-4pm** **APPLY TO BOOK YOUR ONLINE INTERVIEW TIME!** **Position Description**: Reporting to the Restaurant Manager, the Shift Manager is responsible for...

  • Director of Innovation and Partnerships

    4 weeks ago

    Toronto, Ontario, Canada Shift Canada Full time

    Company OverviewShift Canada is a pioneering movement aiming to empower Canada's youth and redefine the narrative around success. By providing educational resources and thought leadership, we strive to cultivate an entrepreneurial spirit of innovation, ambition, and resilience among the next generation.We aim to spark social change by celebrating...

  • Social Impact Leader for a Nation in Motion

    4 weeks ago

    Toronto, Ontario, Canada Shift Canada Full time

    About Shift CanadaShift Canada is a bold movement to empower Canada's youth and reframe our cultural narrative around success. Through educational resources and thought leadership, we aim to cultivate an entrepreneurial spirit of innovation, ambition, and resilience among the next generation.We spark social change by celebrating achievements, embracing...

  • Shift Manager

    6 months ago

    Toronto, Canada Taco Bell Via Redberry Restaurants Full time

    **TACO BELL IS NOW SERVING GREAT JOBS IN ETOBICOKE** **FULL and PART TIME SHIFT MANAGERS for ALL Shifts with paid training and benefits** **$17.55/HR PLUS A MONTHLY BONUS** **VIRTUAL JOB FAIR NOV 22nd from 3-3:30pm** **APPLY TO BOOK YOUR ONLINE INTERVIEW TIME!** **Position Description**: Reporting to the Restaurant Manager, the Shift Manager is...

  • Shift Manager

    6 months ago

    Toronto, Canada Taco Bell Via Redberry Restaurants Full time

    **TACO BELL IS NOW SERVING GREAT JOBS IN ETOBICOKE** **FULL AND PART TIME SHIFT MANAGERS for ALL Shifts with paid training and benefits** **$17.55/HR PLUS A MONTHLY BONUS** **VIRTUAL JOB FAIR TUESDAY NOV 21st from 3-4pm** **APPLY TO BOOK YOUR ONLINE INTERVIEW TIME!** **Position Description**: Reporting to the Restaurant Manager, the Shift Manager is...

  • Chief Social Policy

    4 weeks ago

    Toronto, ON, Canada Shift Canada Full time

    Shift Canada Website : Shift Canada About Shift Canada Shift Canada is a bold movement to empower Canada’s youth and reframe our cultural narrative around success. Through educational resources and thought leadership, we aim to cultivate an entrepreneurial spirit of innovation, ambition, and resilience among the next generation. Our mission is...

  • Shift Manager

    4 weeks ago

    Toronto, Canada Crepe Delicious Full time

    **Job Summary** **Responsibilities** - Supervise daily operations of the kitchen and dining area to ensure efficiency and quality service. - Oversee food preparation processes, ensuring compliance with health and safety regulations. - Manage team dynamics by providing guidance, support, and training to staff members. - Handle cash management duties...

  • Shift Manager

    4 days ago

    Toronto, Canada Domino's Pizza Full time

    You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew. Additional skills you can develop as a General Manager in Training: Staffing,...

  • Full Time Shift Downtown Hotel Valet Manager/driver

    6 days ago

    Toronto, Canada King Valet Full time

    _Valet Manager/ Driver at High End Hotels_ King Valet is looking for motivated and skilled individuals who take pride in their work to join our amazing team. Currently we are looking for G class drivers with manual driving experience. King Valet provides multiple work opportunities but this ad will be focused on Downtown Toronto with more opportunities and...

  • Care Coordinator

    4 days ago

    Toronto, Canada Shift Collab Full time

    **Hi There, We’re Shift Collab.** Shift Collab is one of Canada’s largest therapy practices, operating virtually to support Canadians from coast-to-coast. We believe therapy should feel good and we are on a mission to #MakeTherapyNormal by providing mental health care that’s relevant, actionable, and accessible. Founded in 2017, we’re a family-owned...