Field Service Technician

4 weeks ago

Red Deer, Canada Xerox Full time

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- City- Red Deer- State/Province- Alberta- Country- Canada- Department- Technical Customer Services- Date- Tuesday, April 25, 2023- Working time- Full-time- Ref#- 20022731- Job Level- Individual Contributor- Job Type- Experienced- Job Field- Technical Customer Services- Seniority Level- Entry Level**Description & Requirements**:
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**About Xerox Holdings Corporation**:
We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field technicians to delight our customers.

**Primary Responsibilities**:

- _ _**_Provide outstanding service to our clients_**. It is imperative that our customer devices are working correctly, and that they always receive top-notch service.
- **_Use electro-mechanical skills to repair devices_**. **Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
- **_Achieve key productivity goals_**. **This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.

**Skills and Qualifications**:

- **Electro-mechanical experience **including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a **Military or Veteran** with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.
- **Superior time management skills and RELIABILITY**. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals We value dependable employees who are eager to meet deadlines.
- **Valid driver's license, appropriate insurance coverage, and a clean driving history. **A Motor Vehicle Record (MVR) is included in our technician background check.
- **This is an extremely active position that requires the **ability to lift 50 pounds**,** walking, standing, squatting, bending, and driving for over 50% of the workday**. Safety is our top priority especially around electrical components.
- **Brownie points for any IT and network-based certifications **(A+, CompTIA and AWS, etc.)

**Here’s what success looks like in the first 60 days**:

- You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:

- Comprehensive understanding of our company and customer service culture
- Clear expectations in reference of call load, territory alignment and client satisfaction
- Thorough knowledge base of the equipment and inventory needs to support your territory
- Actively and correctly completing service calls independently.

**Additional Benefits**:
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