Field Service Technician

3 weeks ago

Red Deer, Canada Konica Minolta Full time
Overview

We’re looking for a Field  Service Technician tojoin our team

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable. 

As an Office Systems Specialist, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department


Responsibilities

What you’ll do here

Maintain and repair MFPs and resolve customer printing issues Perform on-site service of MFPs Maintain effective relationships with customers and sales Maintain parts and call management as well as accurate records to achieve KPI targets Responsible to learn new technologies 5% - Lead referrals and product promotion to existing customers  95% - break-fix and customer support  Understands territory parts budget and inventory control Must follow the policies and procedures set forth by KMBS Perform other relevant duties as assigned by management.
Qualifications

What you bring to the table:

0-2 years technical/repair of electronics or software equipment Knowledge of basic Microsoft OS printing and common network concepts Basic awareness of common solutions Low to mid end office systems certifications Basic Color theory Good verbal and written Operates independently, requires assistance from time to time Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations Travelling within Canada and the US is a requirement Candidate must provide & maintain valid travel documents at own expense Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing Standby and afterhours work may be required Training may require afterhours travel and stay overs including weekends Perform other relevant duties as assigned by management Required to achieve Associate Level Certification Travel within assigned territory, some out of territory work High School or equivalent CompTIA A+ Certification CompTIA Net+ Certification CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience) Certification CDIA+ CompTIA, Microsoft MCP ou certification MCITP (ou expérience équivalente).

#KM


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