Service Technician

3 months ago

Regina, Canada DSL Ltd. Full time

As a Service Technician at DSL, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment. If a customer has a malfunction with their machine, it is up to DSL to ensure that they are up and running as soon as possible; their business often depends on it. DSL supplies every technician with the most up to date technology in the industry, including smartphones and operating on cutting edge cloud-based software. With over 100 employees and 4 offices across 4 provinces, and over 100 years of experience, DSL can offer a career that is stable, challenging, and rewarding.

What you’ll do:

- Installing, maintaining, repairing and testing a variety of specialty food service equipment, including frozen carbonated beverage (FCB) units, soft serve machines, superautomatic espresso machines, fryers, combi ovens and clamshell grills
- Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner
- Responding quickly and efficiently to service calls
- Providing customers with telephone support for troubleshooting
- Assessing and completing repairs quickly, efficiently, and accurately
- Effectively handling service requests and work orders on DSL’s Android app
- Maintaining an orderly and accurate parts inventory in your personal DSL vehicle
- Training other technicians on preventative maintenance and service procedures
- Responding to on-call service emergencies on select evenings and weekends

What you’ll need:

- Valid Commercial Appliance Certificate
- Refrigeration Journeyman or apprenticeship.
- Refrigeration, HVAC, Appliance, Journeyman or Apprentice
- Experience in a technical role with a high level of customer interaction is preferred
- Experience working in refrigeration, appliance repair, mechanical or electrical fields is beneficial, especially if related to Taylor, Franke Coffee or Henny Penny equipment or equivalent product lines (i.e. Rational, Blodget, Garland, Bunn, Cornelius, FBD, Electrofreeze, or Stoelting)
- Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns
- Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly
- Meticulous and detail-oriented
- Must be able to communicate effectively in English, both written and verbal. Any second language an asset.

Travel Requirements:

- Valid Class 5 driver’s license
- Local travel is required on a daily basis, with occasional travel throughout various nearby communities and towns. Company vehicle and gas card are supplied by DSL
- Extended travel may be required. Normally 2-3 days in length, these trips will include a travel allowance for food and lodging.

We thank all applicants for their interest, only those selected for an interview will be contacted.

**Benefits**:

- Company car
- Dental care
- Extended health care
- RRSP match
- Vision care

Ability to commute/relocate:

- Regina, SK: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your wage/salary expectation?

Licence/Certification:

- Class 5 Licence (preferred)

Work Location: On the road

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