Service Technician

6 months ago

Regina, Canada DSL Ltd. Full time

As a Service Technician at DSL, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment. If a customer has a malfunction with their machine, it is up to DSL to ensure that they are up and running as soon as possible; their business often depends on it. DSL supplies every technician with the most up to date technology in the industry, including smartphones and operating on cutting edge cloud-based software. With over 100 employees and 4 offices across 4 provinces, and over 100 years of experience, DSL can offer a career that is stable, challenging, and rewarding.

What you’ll do:

- Installing, maintaining, repairing and testing a variety of specialty food service equipment, including frozen carbonated beverage (FCB) units, soft serve machines, superautomatic espresso machines, fryers, combi ovens and clamshell grills
- Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner
- Responding quickly and efficiently to service calls
- Providing customers with telephone support for troubleshooting
- Assessing and completing repairs quickly, efficiently, and accurately
- Effectively handling service requests and work orders on DSL’s Android app
- Maintaining an orderly and accurate parts inventory in your personal DSL vehicle
- Training other technicians on preventative maintenance and service procedures
- Responding to on-call service emergencies on select evenings and weekends

What you’ll need:

- Valid Commercial Appliance Certificate
- Refrigeration Journeyman or apprenticeship.
- Refrigeration, HVAC, Appliance, Journeyman or Apprentice
- Experience in a technical role with a high level of customer interaction is preferred
- Experience working in refrigeration, appliance repair, mechanical or electrical fields in **food service equipment** is beneficial, especially if related to Taylor, Franke Coffee or Henny Penny equipment or equivalent product lines (i.e. Rational, Blodget, Garland, Bunn, Cornelius, FBD, Electrofreeze, or Stoelting)
- Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns
- Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly
- Meticulous and detail-oriented
- Must be able to communicate effectively in English, both written and verbal. Any second language an asset.

Travel Requirements:

- Valid Class 5 driver’s license
- Local travel is required on a daily basis, with occasional travel throughout various nearby communities and towns. Company vehicle and gas card are supplied by DSL
- Extended travel may be required. Normally 2-3 days in length, these trips will include a travel allowance for food and lodging.

We thank all applicants for their interest, only those selected for an interview will be contacted.

**Benefits**:

- Company car
- Dental care
- Extended health care
- RRSP match
- Vision care

Application question(s):

- What is your wage/salary expectation?
- How many years of mechanical experience in commercial appliances do you have?

Licence/Certification:

- Class 5 Licence (preferred)

Ability to Commute:

- Regina, SK (required)

Work Location: On the road

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