Edi Support Specialist
2 weeks ago
Are you ready to move distribution forward?
Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you
**Scope**:
EDI Support Specialist is responsible for daily aspects of internal EDI processing and order flow through the company’s IT systems. This includes tasks related to order import/export/modification and handling routing requests and Help Desk tickets. Requirements will involve a deep understanding of company processes and operations and will include communication with Sales, OPS, Purchasing and Financial departments. The person in this position will utilize Transact-SQL (extensively) and EDI mapping experience, C# and.NET are beneficial. On average 80% of daily time is dedicated to routine tasks and 20% might be related to development or process improvements.
**Duties & Responsibilities**:
- Follow established procedures to process inbound EDI documents and import them into the Host System. Provide archiving and documentation for future questions/audits.
- Perform monitoring of automated EDI uploads. Take corrective actions when necessary.
- Perform manual EDI uploads.
- Perform unit and functional testing for new integrations and work closely with the Sr. EDI administrator during the setup and testing phase.
- Perform a variety of support requests as per documentation.
- Provide support for Digital order flow and related tasks.
- Responsible for operational documentation on EDI processing and user manuals.
- Communicate system problems, resource needs, and project status to the Director of IT.
- Responsible for testing on Dynamics GP and WMS-related projects and requests.
- Track EDI usage, communicate and coordinate EDI transfer issues with Customer Service. Work closely with Trading Partners and Technical contacts to resolve EDI-related issues.
- Perform other duties as assigned.
**Skills & Qualifications**:
- Fluent with complex SQL Server queries and programming.
- Familiar with Software Development Life Cycle.
- Experience with C#,.NET, VBA, XML and MS Visual Studio
- Knowledge of electronic data exchange concepts including standard X12 EDI formats (810, 850, 855, 856 etc.).
- Basic knowledge of EDI mapping, maintenance and troubleshooting.
- Ability to handle a high volume of transactions and requests, meet project deadlines and work in a fast-paced environment.
- Strong customer service skills and teamwork orientation coupled with enthusiasm, energy, and self-motivation to work independently.
- Desired Experience: Softshare (Liaison) ECS/Delta, Scribe Integration Manager, Microsoft Dynamics GP
- Strong interpersonal skills.
- Excellent oral and written communication skills.
- Excellent testing and documentation skills.
- Good knowledge of problem and incident management processes.
Solutions 2 GO Inc. is committed to creating a diverse and inclusive workforce. For individuals requiring accommodations or support throughout the recruitment process please contact the HR team
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