Customer Service

3 months ago

Thunder Bay, Canada City of Thunder Bay Full time

:
The **City of Thunder Bay** provides exceptional quality of life to those who live, work, and play in Thunder Bay - a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

The City of Thunder Bay is a place where art, culture and nature come together

Watch this video to learn more about our City at:
**Job Description**:
***:Under the general supervision of the Sport & Community Development Supervisor, is responsible for developing marketing, sponsorship and fundraising initiatives for the programs, facilities and services offered by the Sport & Community Development Section. Secures large-scale entertainment events for municipal event venues and oversees service delivery, including ticketing operations, to ensure positive special event experiences.

**MAJOR RESPONSIBILITIES**:

- Prepares and implements marketing and advertising strategies and fundraising campaigns in collaboration with section and Division staff and volunteers.
- Develops relationships with event promoters and production houses to secure large-scale entertainment events for municipal arenas and stadia and other municipal event venues.
- Liaises with community groups, event promoters, service providers and staff in the Corporation and ensures contract fulfilment; maintains a high standard of public relations.
- Oversees customer service delivery at the Fort William Gardens including the provision of ticketing services.
- Serves as on-site facility supervisor at Fort William Gardens and other City facilities as required during events.
- Coordinates the sale of advertising and sponsorship opportunities within municipal facilities such as rink boards, signage and digital advertising.
- Maintains a database of current PRO Kids donors and cultivates donor relationships, and implements donor and partner recognition initiatives.
- Maintains, monitors and updates social media sites. Responds to feedback on multiple social media platforms and website.
- Supervises staff including staff development, performance management/review, coaching/mentoring, health and safety, discipline, and termination decisions.
- Participates in the development of organizational goals, strategies and projects.
- Participates in the preparation of annual reports and newsletters.
- Attends meetings as required and presents and reports as required.
- Performs such other related duties as may be required.

**QUALIFICATIONS**:
**Education/Experience**:

- Degree in Business, Recreation, Public or Community Relations, Human Services or Social Sciences or other related discipline with two (2) years directly related experience or
- Diploma in Business, Recreation, Public or Community Relations, Human Services or Social Sciences or other related discipline with four (4) years directly related experience.
- Experience with fundraising, corporate sponsorship sales and grant securing and administration

**Skills/Abilities**:

- Ability to communicate effectively and concisely, and have superior writing and editing skills, on-line communications expertise and an understanding of effective graphic design
- Ability to solve complex problems and manage/mediate conflicts in a positive and timely manner
- Ability to identify, understand, and meet/exceed the requirements of internal and external customers
- Ability to establish and maintain effective professional and working relationships with a variety of people including funding agencies, staff, community partners and the public
- Must have the demonstrated ability to manage time effectively and to work under time constraints and changing deadlines
- Must possess superior analytical, multi-tasking, organizational, customer service and teamwork skills
- Must be creative and innovative and able to generate new ideas/concepts
- Demonstrated ability to handle multiple projects and able to meet deadlines
- Must be at a basic skill level in word processing and spreadsheet software, and must possess basic on-line data entry skills
- Must be competent within the meaning of the _Occupational Health and Safety Act_.

**CONDITIONS OF EMPLOYMENT**:

- May be required to travel to various work locations and provide own transportation
- Must be able to work irregular hours, including evenings and weekends, as required
- Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)

**General Information**:
**ONTARIO HUMAN RIGHTS CODE**: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citize

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