Customer Service

2 months ago

Thunder Bay, Canada City of Thunder Bay Full time

:
The **City of Thunder Bay** provides exceptional quality of life to those who live, work, and play in Thunder Bay - a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

The City of Thunder Bay is a place where art, culture and nature come together

Watch this video to learn more about our City at:
**Job Description**:
***:Under the general supervision of the Sport & Community Development Supervisor, is responsible for developing marketing, sponsorship and fundraising initiatives for the programs, facilities and services offered by the Sport & Community Development Section. Secures large-scale entertainment events for municipal event venues and oversees service delivery, including ticketing operations, to ensure positive special event experiences.

**MAJOR RESPONSIBILITIES**:

- Prepares and implements marketing and advertising strategies and fundraising campaigns in collaboration with section and Division staff and volunteers.
- Develops relationships with event promoters and production houses to secure large-scale entertainment events for municipal arenas and stadia and other municipal event venues.
- Liaises with community groups, event promoters, service providers and staff in the Corporation and ensures contract fulfilment; maintains a high standard of public relations.
- Oversees customer service delivery at the Fort William Gardens including the provision of ticketing services.
- Serves as on-site facility supervisor at Fort William Gardens and other City facilities as required during events.
- Coordinates the sale of advertising and sponsorship opportunities within municipal facilities such as rink boards, signage and digital advertising.
- Maintains a database of current PRO Kids donors and cultivates donor relationships, and implements donor and partner recognition initiatives.
- Maintains, monitors and updates social media sites. Responds to feedback on multiple social media platforms and website.
- Supervises staff including staff development, performance management/review, coaching/mentoring, health and safety, discipline, and termination decisions.
- Participates in the development of organizational goals, strategies and projects.
- Participates in the preparation of annual reports and newsletters.
- Attends meetings as required and presents and reports as required.
- Performs such other related duties as may be required.

**QUALIFICATIONS**:
**Education/Experience**:

- Degree in Business, Recreation, Public or Community Relations, Human Services or Social Sciences or other related discipline with two (2) years directly related experience or
- Diploma in Business, Recreation, Public or Community Relations, Human Services or Social Sciences or other related discipline with four (4) years directly related experience.
- Experience with fundraising, corporate sponsorship sales and grant securing and administration

**Skills/Abilities**:

- Ability to communicate effectively and concisely, and have superior writing and editing skills, on-line communications expertise and an understanding of effective graphic design
- Ability to solve complex problems and manage/mediate conflicts in a positive and timely manner
- Ability to identify, understand, and meet/exceed the requirements of internal and external customers
- Ability to establish and maintain effective professional and working relationships with a variety of people including funding agencies, staff, community partners and the public
- Must have the demonstrated ability to manage time effectively and to work under time constraints and changing deadlines
- Must possess superior analytical, multi-tasking, organizational, customer service and teamwork skills
- Must be creative and innovative and able to generate new ideas/concepts
- Demonstrated ability to handle multiple projects and able to meet deadlines
- Must be at a basic skill level in word processing and spreadsheet software, and must possess basic on-line data entry skills
- Must be competent within the meaning of the _Occupational Health and Safety Act_.

**CONDITIONS OF EMPLOYMENT**:

- May be required to travel to various work locations and provide own transportation
- Must be able to work irregular hours, including evenings and weekends, as required
- Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)

**General Information**:
**ONTARIO HUMAN RIGHTS CODE**: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citize

  • Customer Relationship Professional

    3 weeks ago

    Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

    **About Us**Zedd Customer Solutions is a leading Canadian-owned and operated contact centre services provider. Our success is built on the dedication and service excellence of our talented team.**Job Summary**We are seeking a Customer Relationship Professional to support our Canadian clients and their customers through renewing contracts, upgrading hardware,...

  • Tractor Trailer Service Technician

    2 weeks ago

    Thunder Bay, Ontario, Canada Tractor Trailer Service Full time

    About the RoleWe are seeking a skilled and dedicated Service Writer to join our team at Tractor Trailer Service. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met with efficiency and professionalism.Job SummaryThe successful candidate will be responsible...

  • Sales Representative

    1 month ago

    Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

    ABOUT ZEDD CUSTOMER SOLUTIONS: Zedd Customer Solutions is a leading Canadian-owned and operated contact centre services provider. Our success is built on the dedication, hard work, and service excellence delivered by our talented team of professionals. We understand the importance of outstanding customer relationship management and are committed to...

  • Tractor Trailer Service

    1 week ago

    Thunder Bay, Ontario, Canada Tractor Trailer Service Full time

    We are seeking an organized and reliable individual to provide customer support, arrange billing, and perform general office duties for Tractor Trailer Service.Key ResponsibilitiesAnswering inquiries and explaining services to customers.Receiving payments and selling merchandise in a fast-paced environment.RequirementsExcellent written communication skills...

  • Citizen Services Officer

    6 months ago

    Thunder Bay, Canada Service Canada Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Office **Tasks**: - Clerical duties (i.e. faxing, filing, photocopying) - Provide customer service **Computer and technology knowledge**: - MS Excel - MS Outlook - MS Word - MS Windows **Security and safety**: - Enhanced reliability...

  • Business Services Coordinator

    3 weeks ago

    Thunder Bay, Ontario, Canada Tractor Trailer Service Full time

    We are seeking a Business Services Coordinator to join our team at Tractor Trailer Service. The ideal candidate will have strong communication skills and the ability to work in a fast-paced environment.Key Responsibilities:Answer customer inquiries and provide information on services offeredArrange billing and payments for servicesExplain service types and...

  • Service Advisor

    6 months ago

    Thunder Bay, Canada Narvi's Truck & Auto Service Full time

    Job Overview: **Responsibilities**: - Greet customers and assess their service needs - Provide recommendations on necessary repairs and maintenance - Schedule service appointments and follow up with customers - Communicate effectively with technicians to ensure timely completion of work - Explain service estimates and invoices to customers - Upsell...

  • Service Technician Representative

    4 weeks ago

    Thunder Bay, Ontario, Canada Tractor Trailer Service Full time

    We are seeking a skilled Service Technician Representative to join our team at Tractor Trailer Service. This is a permanent, full-time position with a salary range of $60,000 to $80,000 per year, depending on experience.Job DescriptionAs a Service Technician Representative, you will be responsible for providing excellent customer service, answering...

  • Customer Service

    6 months ago

    Thunder Bay, Canada Dene Cree Designs inc. Full time

    Customer service skills required - Must have experience with cash handling, POS and Interac transactions - Demonstrated ability to learn quickly - Exceptional attention to detail - Must be a team player; must maintain a positive working attitude; with the ability to work independently - Reliable; Must be punctual and able to work the assigned schedule. - ....

  • Customer Care Representative

    2 months ago

    Thunder Bay, Canada Ministry of Public and Business Service Delivery and Procurement Full time

    At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services - online, in person and by phone. Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to champion...

  • Customer Service Representative

    1 month ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time

    beBee Professionals is looking for a Customer Service Representative to provide technical support to our customers. The successful candidate will be responsible for ensuring that our products and services are running smoothly and providing excellent customer service.The ideal candidate should have a degree in Computer Science or a related field, as well as...

  • Customer Service Representative

    3 weeks ago

    Thunder Bay, Ontario, Canada Circle K Full time

    Here at Circle K, we are looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating a cash register, and processing transactions. You will also be responsible for maintaining a clean and organized store environment.Key...

  • Customer Service Ambassador

    2 months ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Thunder Bay, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...

  • Customer Service Clerk

    1 month ago

    Thunder Bay, Canada Synergy North Full time

    by the Human Resources & Safety Division until **4:00 p.m., Friday, November 1, 2024**, for the following position: **CUSTOMER SERVICE CLERK (Part-time / On-Call)** Customer & Information Services Division Office Staff Collective Agreement Group III Schedule “B”: $21.0407 to $26.3009 /hour (May 1, 2024 rates) ***: Under the general direction of the...

  • Customer Service Advocate

    1 month ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Customer Service Advocate to provide exceptional support to our customers. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services.Key Responsibilities:Respond to customer inquiries via phone, email, and chat.Provide detailed information about...

  • Customer Service Associate

    1 month ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Associate to join our team at beBee Professionals in Thunder Bay. In this role, you will be responsible for taking customer orders, preparing food items, and providing excellent customer service at our food counter.Key Responsibilities:Taking customer orders and preparing food items to their...

  • Customer Service Representative

    5 months ago

    Thunder Bay, Canada Dufresne Furniture and Appliances Full time

    As a Customer Service Agent, you will be responsible for addressing our customer service issues and notifications. **The Dufresne Group is committed to investing in our team members; we offer**: - Market competitive wages; - Excellent employee discounts; - Career growth and continuous development; - Respectful and family-oriented working environment with...

  • Customer Service Representative

    6 months ago

    Thunder Bay, Canada Dufresne Furniture and Appliances Full time

    As a Customer Service Agent, you will be responsible for addressing our customer service issues and notifications. **The Dufresne Group is committed to investing in our team members; we offer**: - Market competitive wages; - Excellent employee discounts; - Career growth and continuous development; - Respectful and family-oriented working environment with...

  • Customer Service Representative

    6 months ago

    Thunder Bay, Canada Dufresne Furniture and Appliances Full time

    As a Customer Service Agent, you will be responsible for addressing our customer service issues and notifications. **The Dufresne Group is committed to investing in our team members; we offer**: - Market competitive wages; - Excellent employee discounts; - Career growth and continuous development; - Respectful and family-oriented working environment with...

  • Customer Service Representative

    2 months ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Thunder Bay. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...