Specialist, Program Evaluation

3 weeks ago

Toronto, Canada LOFT Community Services Full time

**DATE**:February 16th, 2024
**LOCATION**:Toronto, ON - Quality and Service Excellence
**COMPENSATION**:$66,780 - $80,298 Annually Prorated
**CONTRACT DURATION**:12 Months

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a** **Specialist, Program Evaluation**.**

**Job Summary**

Evidence-informed practice (EIP) is the approach of integrating best available research knowledge with clinical expertise in the context of client characteristics, culture, and preferences. Working closely with LOFT’s three community health client-care streams, the Specialist, Program Evaluation will be a champion for EIP by leading program evaluation initiatives across the organization to demonstrate impact of client care services on program and client outcomes.

The Quality and Service Excellence team supports the continuous integration of evidence and clinical wisdom to enhance client-care experiences and client outcomes. Through areas such as measurement-based care, program evaluation, and research, core principles of evidence-based practice are applied to client care so that supports and services are tailored and individualized.

**What You Will Do**

Working in a fast-paced environment, the Specialist, Program Evaluation will be responsible for the following areas of work:
Program Evaluation
- Support the process of building program-evaluation infrastructure:

- Working in partnership with various programs, support the co-development of foundational conceptual infrastructure (e.g., logic models, theory of change, and evaluation frameworks) that will inform LOFT-wide and client-care stream
- and program-specific approaches to program evaluation
- Support the development of foundational reports and analyses necessary for program evaluation such as needs assessments, environmental scans and literature reviews
- Design a measurement strategy that will demonstrate impact of client-care initiatives on program and client outcomes
- Aligning a change management strategy with other areas of work related to EIP that will introduce program evaluation across the organization
- Support all client-care data collection activities, including:

- Lead the development of client-care data collection strategies and implementation plans in partnership with LOFT programs, Performance and Quality Improvement team, and research partners
- Lead participant recruitment and scheduling
- Lead the development, and distribution of client-care data collection tools
- Lead client-care data collection and management
- Support client-care data analysis and synthesis
- Develop a bi-directional feedback loop between programs and program evaluation team to support timely implementation of quality improvement strategies

Capacity Building
- Assist in readiness assessments to inform stream-specific capacity building strategies to promote readiness for program evaluation
- Lead implementation of different training modalities including workshop facilitation and coaching
- Lead the development and implementation of a training evaluation approach that will inform ongoing quality improvement strategies

Knowledge Mobilization
- Lead the preparation of various program evaluation knowledge dissemination documents such as reports, research summaries and information sheets
- Participate in various knowledge mobilization presentations such as all-staff presentations, team presentations and Board presentations
- Liaise with various research and community partners

**What You Bring**
Must Haves
- A graduate degree in psychology, social work, education or related social science discipline
- Minimum two (2) to three (3) years related experience in quality management programs and/or research methodologies in a community or healthcare environment with some formal leadership, policy development, or project leadership experience.
- Proficiency in Microsoft Office Suite, e.g. Word, Excel, and PowerPoint
- Familiarity with research methodology, including qualitative, quantitative, and mixed methods approaches
- Management of large datasets including data cleaning and variable construction
- Advanced statistical analysis (e.g., predictive analysis) and familiarity with various statistical analysis software for both qualitative (e.g., NVivo) and quantitative (e.g., SPSS, R) data
- Curriculum development, workshop facilitation, and coaching experience for a diverse range of stakeholder groups
- Experience with knowledge dissemination to a variety of different audiences
- Experience in developing and executing both

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