Customer Care Inspector
2 weeks ago
Customer Care Inspector - Job Description
Job Title: Customer Care Inspector
Reports To: Customer Care Manager
Location: Riverside South, Cowan’s Grove, Kanata Lakes
Status: Full-Time, Permanent
**Purpose**
To conduct and assist in the coordination of warranty submission inspections in unoccupied and occupied homes providing a high-quality experience and accurate assessment of warranty items.
**Core Competencies**
- Polite, Respectful and Conscientious Demeanor
- Attention to Detail and Quality Control
- Clear and Concise Communication Skills
- Problem Solving and Trouble-shooting Abilities
- Teamwork and Team Building
**Key Responsibilities**
- Conduct inspections of new homes at various stages of construction and after completion with homeowners.
- Coordinate the communication of all inspection items to the Construction and Customer Care Teams.
- Perform follow up as necessary to assist in the timely and satisfactory completion of noted inspection items.
**Requirements**:
- Senior level industry related (low-rise) experience.
- 10 years of relevant experience as a Quality Control Inspector, Site Superintendent or Customer Service Coordinator
- Technical College Degree or equivalent in experience
- Strong administrative and organizational skills
- Personable, professional, confident, and able to multi-task
- Knowledge of TARION warranty program (ie., procedures, key dates)
- Knowledge of Microsoft O365 including Outlook for scheduling and Excel for tracking deficiencies
- Knowledge of Newstar Enterprises will be considered an asset
- Ability to function and thrive in a team-oriented environment collaborating effectively with others
**Working Conditions**
- The physical demands will be standing, walking, use of stairs and short ladders, carrying repair materials, working while kneeling and bending for extended periods of time on a regular basis.
- Work will be conducted under various weather conditions and temperatures and will be primarily indoors
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 10 years (required)
Work Location: One location
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