Service Customer Care

4 weeks ago


Ottawa, Canada Crown Lift Trucks Full time

We are currently hiring a Service Customer Care representative to join our growing team

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

**PERKS AND BENEFITS**
- Competitive compensation
- Tuition reimbursement
- Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more
- Pension plan
- Boot allowance
- Opportunities for advancement and ongoing professional development

***
- Communicate with field service technicians to relay service request information: Assign service work and dispatch field service technicians to customer locations based on geographic location, skill level of the technicians, and a planned maintenance schedule.
- Provide assistance to Technicians to resolve issues in order to maintain an acceptable and accurate customer invoicing process.
- Collect, enter, and confirm that work orders are submitted. Verify accuracy and generate invoices for mailing.
- Enter maintenance agreements into branch software for service and billing purposes and update as necessary.
- Maintain customer and technician landmarks in the GPS Tracking System. Monitor the GPS tracking information.
- Monitor work in process report and planned maintenance completion.
- Prepare credit requests and process once approved. Create and run service reports as requested by management.
- May provide back-up support for parts customer care: Receive calls and process parts orders from customers, service technicians, and parts vans.
- Perform other duties as assigned.

**KNOW HOW & EXPERIENCE**
- High school diploma
- Microsoft Office: Outlook, Excel, & Word experience
- Web Browser and general PC experience
- Able to work within a team
- Customer service experience
- Demonstrated excellent problem solving and reasoning skills
- Demonstrated excellent communication and interpersonal skills
- Demonstrated excellent organizational and planning skills
- Ability to establish priorities in a fast-paced environment
- General automotive or industrial mechanical knowledge is an asset

**Please note that we currently require all new hires to complete a criminal reference check and show proof of vaccination to be eligible for employment.**

We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks Canada will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: One location



  • Ottawa, Ontario, Canada Saint Elizabeth Health Care Full time

    We are currently hiring a Full-Time Customer Service Representative, Hybrid POSITION SUMMARY: Provide personalized customer service, key coordination and administration support to the Service Delivery Centre by managing inbound calls from funders and clients, processing client referrals and set-up of customized service schedules. Maintains ongoing...


  • Ottawa, Canada Crown Lift Trucks Full time

    We are currently hiring a Bilingual Service Customer Care representative to join our growing team! Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec...


  • Ottawa, Canada Simplicity Car Care Downtown Ottawa Full time

    **Who We Are**:Simplicity Car Care is one of Canada’s fastest-growing automotive franchise networks with 84 collision centers across the nation. Our vision is to make car care simple and affordable for every vehicle owner in the world. Simplicity Car Care strives to make a positive and profound impact within the automotive collision industry. We are...

  • Customer Care

    4 weeks ago


    Ottawa, Canada Crown Lift Trucks ULC Full time

    We are currently hiring a Service Customer Care representative to join our growing team!Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering...


  • Ottawa, Canada eQ Homes Inc. Full time

    We are seeking an experienced Customer Care Technician to support our Customer Care Team in ensuring high levels of customer satisfaction as measured by AVID Ratings and Tarion. This position will likely support our Provence (Orleans) and Greystone (Main St. in Ottawa) communities. **About the role** The Customer Care Technician is responsible for: -...


  • Ottawa, Canada HN Homes Limited Partnership Full time

    Customer Care Inspector - Job Description Job Title: Customer Care Inspector Reports To: Customer Care Manager Location: Riverside South, Cowan’s Grove, Kanata Lakes Status: Full-Time, Permanent **Purpose** To conduct and assist in the coordination of warranty submission inspections in unoccupied and occupied homes providing a high-quality experience...


  • Ottawa, Canada HN Homes Limited Partnership Full time

    Customer Care Coordinator - Job Description Job Title: Customer Care Coordinator Reports To: Customer Care Manager Location: Head Office Status: Full-Time, Permanent **Purpose** Manage the homeowner experience after occupancy through the two-year warranty period to ensure Tarion Guidelines and expectations are met and exceeded **Core Competencies** -...


  • Ottawa, Canada Swish Maintenance Limited Full time

    Take the next steps in your Customer Operations career and join Swish as a Customer Care Representative! Enter the role of a Customer Care Representative, where your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable assistance. Your effective...


  • Ottawa, Canada HN Homes Limited Partnership Full time

    Customer Care Coordinator - Job Description Job Title: Customer Care Coordinator Reports To: Customer Care Manager Location: Head Office Status: Full-Time, Permanent **Purpose** Manage the homeowner experience after occupancy through the two-year warranty period to ensure Tarion Guidelines and expectations are met and exceeded **Core Competencies** -...


  • Ottawa, Canada HN Homes Limited Partnership Full time

    Customer Care Coordinator - Job Description Job Title: Customer Care Coordinator Reports To: Customer Care Manager Location: Head Office Status: Full-Time, Permanent **Purpose** Manage the homeowner experience after occupancy through the two-year warranty period to ensure Tarion Guidelines and expectations are met and exceeded **Core Competencies** -...


  • Ottawa, Canada Connect Hearing Full time

    Ottawa, CanadaCustomer Care Representative - Are you comfortable working in a fast-paced retail clinic environment? Are you looking for an opportunity to make a difference?- Are you passionate about providing customer service that exceeds expectations?- If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who we...


  • Ottawa, Canada Complete Respiratory Care Full time

    **Complete Respiratory Care** is part of Canada’s largest independently owned obstructive sleep apnea treatment group, that delivers a patient-centric health care experience through our clinic operations across Ontario and parts of Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone...

  • Customer Service

    4 weeks ago


    Ottawa, Canada Tim Hortons Full time

    **Duties** - **Customer Service**: - **Cash Handling**: - **Food Preparation**: - **General Cleaning** **Job Types**: Full-time, Permanent **Salary**: $16.28 per hour **Benefits**: - Dental care - Extended health care - Paid time off - Vision care Flexible Language Requirement: - French not required Schedule: - Evening shift - Holidays - Weekend...


  • Ottawa, Canada Treatwell Pet Care Full time

    Treatwell Pet Care and the Mobile Veterinary Services of Ottawa are looking to add a key team member to our very unique veterinary practice. **We provide high-quality in-home veterinary care while leveraging digital communication technology to get pets and pet-parents the care they need**: We are looking to hire someone with excellent people skills and...


  • Ottawa, Canada Richcraft Full time

    **Customer Care Representative** **Who We Are** Richcraft Homes is a renowned, successful Ottawa Real Estate Corporation with more than a 40 year history in home and high rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management. Richcrafts purpose is to provide a...


  • Ottawa, Canada SERVICE ONTARIO - BANKALTA VISTA; 1800 Bank St. Ottawa. Full time

    PLEASE NOTE: This is NOT a government job, but with a private company providing services on behalf of the government. Successful applicants will be required to undergo a background security screening process. As a FULL-TIME/PART-TIME BILINGUAL CUSTOMER SERVICE AGENT, processing Driver's Licence and Health Cards requests, your duties and skill set will...


  • Ottawa, Canada Dynacare Full time

    Dynacare is currently searching for a **Customer Care Representative t**o join our Dynacare Plus Contact Centre team on a** 6 month Full Time contract.** **Shift Details**: **Hours: 37.5 hours per week** **Monday to Friday: 8:00AM - 4:00PM **(flexibility may be required)** **Responsibilities**: - To receive and process calls and written correspondence in...

  • Customer Service

    4 weeks ago


    Ottawa, Canada Tim Hortons Full time

    Customer service - Cash handling - Food Preparation - General Cleaning **Job Types**: Full-time, Part-time, Permanent **Salary**: $16.32 per hour **Benefits**: - Dental care - Vision care Day range: - Every Weekend Flexible Language Requirement: - French not required Shift: - 8 hour shift - Evenings COVID-19 considerations: masks are...


  • Ottawa, Canada Dynacare Full time

    Dynacare is currently searching for a** Customer Care Representative **to join our Dynacare Plus Contact Centre team. Internal deadline is January 17, 2023 Shift Details: Hours: 37.5 hours per week Monday to Friday: 8:00AM - 4:00PM (Flexibility may be required) **Responsibilities**: - To receive and process calls and written correspondence in a...


  • Ottawa, Canada Dynacare Full time

    Dynacare is currently searching for a** Customer Care Representative **to join our Dynacare Plus Contact Centre team on a full time permanent bases. **Shift Details**: **Hours: 37.5 hours per week** **Monday to Friday: 8:00AM - 4:00PM **(Flexibility may be required)** **Responsibilities**: - To receive and process calls and written correspondence in a...