Product Analyst

2 weeks ago

Toronto, Canada FreshBooks Full time

**The Opportunity: Product Analyst**

FreshBooks is looking for a Product Analyst to join our growing Analytics team in Toronto. In this role, You will collaborate with product managers, designers, and developers to support data-driven strategic thinking at FreshBooks.

You will derive insights from our product and usage data that allow us to improve the customer experience. The right person for the job is a strong problem solver with a knack for translating data into insights.

**What you'll do**:

- Use data to help the product team develop their strategic priorities
- Conduct analyses to uncover key insights, recommendations, and opportunities.
- Use your SQL skills to perform complex joins and gather the data you need.
- Filter, clean, and transform the data as needed
- Use statistical techniques to analyze and explore the data
- Interpret and communicate key findings clearly and accurately
- Create dashboards to report on core performance metrics
- Consult directly with internal stakeholders to gather requirements, scope & execute
- Execute analyses to understand the customer experience
- Assist the Product team in developing UX based Goals, Signals and Metrics
- Work with Product Managers and Designers to develop A/B testing strategies
- Analyze the behaviour of customers as they use the product, features, and platforms
- Derive insights into the performance of new feature launches
- Ensure the accuracy of both the data and deliverables

**What you have**:

- Advanced knowledge of SQL & Python/R or similar
- 1-3 years in data analytics and/or business intelligence
- Knowledge of sampling and A/B testing
- Quantitative background with strong analytical skill set
- Experience using a dashboarding tool such as Looker (plus), Tableau, etc.
- Excellent communicator who can explain complex concepts in simple, easy-to-understand terms
- Strong organization skills with the ability to manage competing priorities.
- Knowledge of Google Analytics (or a similar web analytics tool)

**Why Join Us**

We're an ambitious bunch, with our eyes laser-focused on shipping extraordinary experiences to small business owners. You will be surrounded by hardworking team members who share a common vision for what an amazing software company could be, and have the opportunity to help build an elite one, right here in downtown Toronto.

FreshBooks is an equal opportunity employer that embraces the differences in all of our employees. We celebrate diversity and are committed to creating an inclusive environment for all FreshBookers. All applicants are evaluated based on their experience and qualifications in relation to this position.

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