Product Analyst

6 days ago

Toronto, Canada Shoppers Drug Mart Pharmaprix Full time

**Location**:
243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.

We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Product Analyst, HealthWATCH

We are a leader in retail and pharmacy. Well-known and convenient, with an extensive store network servicing the needs of Canadians.

We are a Canadian success story of 50 years, created by recognizing needs, building relationships, and focusing on doing what’s needed for our patients and customers.

And right now, that means providing more ways to care through our pharmacy services.

Our Pharmacy team at our Central office drives the strategy and service planning for our store pharmacies, to ensure our patients get the best and most innovative services to help them with their healthcare needs.

We help ensure Shoppers remains a leader in retail pharmacy, innovating new product and service offerings on a national and provincial stage, setting strategy, taking smart risks and responsibility for our recommendations, and

getting things done


Shoppers Drug Mart is one of the most recognized and trusted names in Canadian retailing, with over 1,200 Shoppers Drug Mart and Pharmaprix stores in each province and three territories. We are one of the most convenient retailers in Canada, proudly serving Canadians who believe being healthy means looking and feeling good.

We are hiring a

Product Analyst, HealthWATCH.

Enterprise Operations Development & Systems (“EODS”) is currently completing the build and implementation of the core product (“HealthWATCH”).

A key area of focus includes new features and functionality to support user-requested enhancements, new regulatory requirements, and achievement of business benefits. These enhancements will be driven by stakeholders across Shoppers Drug Mart (SDM), including end-users within stores.

In addition, the Phase 1 Delta Program scope has expanded due to the introduction of provincial e-health-related mandates. This increase in scope has resulted in accelerated timelines for the achievement of Phase 1 Program objectives. As such, the Product Analyst role has been established to ensure the key features and functionality of Phase 1 of the Program are in place to drive the achievement of key business benefits and strategic objectives going forward.

The Product Analyst, HealthWATCH is a Product Team member with product domain knowledge that supports the Product Owner in translating product needs into deliverable units of work; supports the team in understanding product needs and delivering on their commitments each sprint. Validates correctness and value of delivered work.

**Key responsibilities**:
Helps the Product Owner the defined value of MVPs

Collaborates with the team to provide a delivery estimate for user stories to gain a team commitment

Creates user stories using testable, actionable, criteria

Works closely with development to ensure a flow of stories is specified and validated

Provides discipline, rigor, and technical skills to the story definition and validation process

Collaborates with the delivery team to define the overall testing approach

Defines testing approach, data, and scenario coverage, including edge cases, non-functional, etc

Automates functional / non-functional tests by leveraging and extending testing frameworks as required

Continually performs regression testing as necessary, and applies exploratory and risk-based testing

Tracks and manages defects and works with the team to prioritize and resolve them; acts as a catalyst for continuous improvement

**Enhanced capabilities**:
Is an effective negotiator who can negotiate effectively with business to clarify needs vs. wants / likes in order to balance business direction/requirements with the cost of development

Can bring a “testing mindset” to the team

Is an effective facilitator for the delivery team to deliver incremental units of business value

Can prioritize areas with greater risks, pain, and return on investment by leveraging risk-based thinking

Can maximize face-to-face communication and communicate through examples

**Desired outcomes**:
Just in time value-based user story and artifact creation

Buy-in from stakeholders for the direction of the team

Constant communication with team members to maintain information flow

Timely completion of required artifacts

**Observable behaviors**:
Business Needs Discovery, Visualization, and Validation
- Collaborates with business and o

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