Td Credit Cards

3 weeks ago

Toronto, Canada TD Bank Full time

405169BR

Product Management & Development

Toronto, ON

April 13, 2023

Company Overview

Department Overview

As a member of the Payments and Rewards Journey, Engagement & Loyalty Product Group, you’ll be responsible for understanding and serving our customers’ needs and experiences from end-to-end. You will continuously contribute to building innovative products and services that exceed customers’ expectations.

**Job Description**:
**CUSTOMER**
- Continuously align with senior management on the Engagement & Loyalty roadmap, defined Minimum Marketable Features and release cadence
- Review performance analytics; recommend and champion strategies to increase customer card usage, reduce attrition, and/or improve end user product experience
- Participate in Agile ceremonies (e.g. stand-ups, retrospectives), express new ideas for improving customer engagement or reducing attrition, sharing with leadership as appropriate
- Create a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized
- Manage delivery initiatives and oversee team (pod) backlogs
- Proactively raise issues that impede the efficient delivery of customer-focused increments

**EMPLOYEE / TEAM**
- Document the estimated financial impact of projects, initiatives, campaigns (business case).
- Ensure analysis and insights are extracted from business performance reporting and past initiatives / campaigns and appropriately leveraged for future business recommendations
- Empowered to make product, campaign and customer communication delivery decisions, escalating to senior management as appropriate
- Communicate difficult concepts; convert information to compelling business stories with context and advice. Influence and gain alignment across increasingly senior stakeholders
- Cross-communication between Platform, Journey, Marketing and external partners to create an environment with seamless collaboration
- Provide thought leadership and/ or industry knowledge, and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork. Ensure timely communication of issues/ points of interest
- Participate in personal performance management and development activities, including cross training within own team
- Act as a brand ambassador for your business area. Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
- Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.

**SHAREHOLDER**
- Adhere to enterprise strategy, frameworks and methodologies that relate to activities for own business area / journey
- Ensure on-going strategic alignment with senior management, providing feedback as appropriate
- Proactively understand and incorporate feedback from stakeholders into the backlog with prioritization. Stakeholders include (but not limited to) business, marketing, platform, and product
- Lead the submission and discussion on the Quarterly Business Review, with respect to their product
- Single point of escalation for Loyalty & Engagement campaigns and strategies, providing guidance and decisioning as needed
- Compile performance metrics and share with relevant stakeholders
- Define the OKRs in partnership with numerous stakeholders across the organization, and align to broader business unit OKRs
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
- Work autonomously as the lead and guide others within area of expertise

**Requirements**:
**EXPERIENCE AND / OR EDUCATION**
- Undergraduate degree and / or product certificate
- 5+ years relevant experience
- 3+ years Product Owner
- Experience with Credit Cards and Loyalty is considered an asset
- Experience in Agile related delivery experience is considered an asset
- Experience with marketing is considered an asset
- Experience with cross-functional relationships considered an asset
- Experience with external partner relationships considered an asset

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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