Current jobs related to Service Representative Telephony - Fredericton - Canada Post - Postes Canada

  • District Sales Representative

    5 months ago

    Fredericton, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... - Position Summary:_ Facilitate order and delivery interaction between food service...

  • Customer Service Representative

    1 week ago

    Fredericton, New Brunswick, Canada Berni Williams Insurance and Financial Services Inc. Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.About the Role:As a Customer Service Representative, you will be...

  • Customer Service Representative

    1 week ago

    Fredericton, New Brunswick, Canada Berni Williams Insurance and Financial Services Inc. Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.About the Role:As a Customer Service Representative, you will be...

  • Client Services Representative

    5 days ago

    Fredericton, New Brunswick, Canada University of New Brunswick Full time

    Job Title: Client Services RepresentativeWe are seeking a highly skilled and customer-focused Client Services Representative to join our team at the University of New Brunswick. As a key member of our Client Services team, you will provide exceptional service to students, faculty, and staff, ensuring a positive and supportive experience for all.Key...

  • Client Services Representative

    5 days ago

    Fredericton, New Brunswick, Canada University of New Brunswick Full time

    Job Title: Client Services RepresentativeWe are seeking a highly skilled and customer-focused Client Services Representative to join our team at the University of New Brunswick. As a key member of our Client Services team, you will provide exceptional service to students, faculty, and staff, ensuring a positive and supportive experience for all.Key...

  • Client Services Representative

    6 days ago

    Fredericton, New Brunswick, Canada University of New Brunswick Full time

    Job Title: Client Services RepresentativeWe are seeking a highly skilled and customer-focused Client Services Representative to join our team at the University of New Brunswick. As a key member of our Client Services team, you will provide exceptional service to students, faculty, and staff, ensuring a positive and supportive experience for all.Key...

  • Technical Service Representative

    6 days ago

    Fredericton, New Brunswick, Canada Best Buy Full time

    Are you passionate about delivering exceptional customer experiences and working with technology? We're seeking a skilled Technical Service Representative to join our retail team at Best Buy.As a Technical Service Representative, you will be responsible for providing top-notch service and repair solutions to our customers. No experience is required, as we'll...

  • Technical Service Representative

    6 days ago

    Fredericton, New Brunswick, Canada Best Buy Full time

    Are you passionate about delivering exceptional customer experiences and working with technology? We're seeking a skilled Technical Service Representative to join our retail team at Best Buy.As a Technical Service Representative, you will be responsible for providing top-notch service and repair solutions to our customers. No experience is required, as we'll...

  • Customer Service Representative

    2 weeks ago

    Fredericton, New Brunswick, Canada Support Services Group Full time

    {"title": "Customer Service Representative", "description": "Customer Service RepresentativeWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and...

  • Customer Service Representative

    2 weeks ago

    Fredericton, New Brunswick, Canada Support Services Group Full time

    {"title": "Customer Service Representative", "description": "Customer Service RepresentativeWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and...

  • Technical Service Representative

    3 weeks ago

    Fredericton, New Brunswick, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are seeking a skilled Technical Service Representative to join our retail team at Best Buy.No experience required, we will equip you with the skills and knowledge to confidently assist our customers.As a Technical Service Representative, you will be responsible for:Creating an exceptional...

  • Technical Service Representative

    3 weeks ago

    Fredericton, New Brunswick, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are seeking a skilled Technical Service Representative to join our retail team at Best Buy.No experience required, we will equip you with the skills and knowledge to confidently assist our customers.As a Technical Service Representative, you will be responsible for:Creating an exceptional...

  • Customer Service Representative

    2 weeks ago

    Fredericton, New Brunswick, Canada Circle K Full time

    Store : 536 Riverside Driveive, Fredericton, New Brunswick E3A 8C2Customer Service Representative As a Customer Service Representative, you will enjoy: Flexible schedulesLarge, stable employerOpportunities for fast career advancementTask varietyWeekly payNight shift premiumEmployee discountScholarship programYears of service Recognition programSupporting...

  • Customer Service Representative

    3 months ago

    Fredericton, Canada Circle K Full time

    **Store 6002011**: 95 Main Street, Fredericton, New Brunswick E3A 1C2 Customer Service Representative **As a Customer Service Representative, you will enjoy**: Flexible schedules Large, stable employer Opportunities for fast career advancement Task variety Weekly pay Night shift premium Employee discount Scholarship program Years of service Recognition...

  • Customer Service Representative

    3 months ago

    Fredericton, Canada Circle K Full time

    Store 6002011: 95 Main Street, Fredericton, New Brunswick E3A 1C2 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    3 months ago

    Fredericton, Canada Circle K Full time

    Store 6002538: 623 Union Street, Fredericton, New Brunswick E3A 3N6 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    6 days ago

    Fredericton, New Brunswick, Canada HGS Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Care Representative to join our team at HGS. As a key member of our customer experience management team, you will be responsible for delivering exceptional customer service through inbound calls, emails, and chats.Your ImpactAs a Customer Care Representative, you will have the...

  • Customer Service Representative

    6 days ago

    Fredericton, New Brunswick, Canada HGS Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Care Representative to join our team at HGS. As a key member of our customer experience management team, you will be responsible for delivering exceptional customer service through inbound calls, emails, and chats.Your ImpactAs a Customer Care Representative, you will have the...

  • Customer Service Representative

    2 weeks ago

    Fredericton, New Brunswick, Canada CSN Collision Full time

    Job Title: Customer Service RepresentativeCSN Collision is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient experience for our clients.Key Responsibilities:Greet and...

  • Customer Service Representative

    2 weeks ago

    Fredericton, New Brunswick, Canada CSN Collision Full time

    Job Title: Customer Service RepresentativeCSN Collision is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient experience for our clients.Key Responsibilities:Greet and...

Service Representative Telephony

3 months ago

Fredericton, Canada Canada Post - Postes Canada Full time

Job Requisition Id: 178601
Business Function: Customer Experience
Primary City: Fredericton
Other Location(s):Opportunity for [partial] remote work available
Province: New Brunswick
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (BBCC)
Employee Class and Level: SL 03
Working Hours: 40 hours per week
Number of Vacancies: 1

**Salary**: $69,981 annual starting rate
Job Closing Date (MM/DD/YYYY): 03/12/2024

Reporting to the Superintendent, Commercial Services, the Agent, Commercial Services is an integral member of the Customer Care team providing after sale service to commercial customers. The Agent responds to customer concerns and needs by providing effective and timely solutions and delivers professional services while engaging customers. The Agent also provides information on the company’s products or services to support our customers and their growing needs, while at the same time providing valuable operational insights to various internal stakeholder teams.

**Responsibilities**:
Below are the main job requirements and responsibilities for the Service Representative, Commercial:
1. Manages customer expectations with established process documents and/or guides to maintain standards.

2. Collaborates with various stakeholders (Mail Operations, RVU, Collection and Delivery, Transportation, etc.) to bring insights of customers’ business needs, determine where improvements can be realized and resolve customer issues such as but not limited to mail prep, packaging and inductions while keeping customers informed.

3. May participate virtually in meetings or (where necessary and feasible) in face-to-face visits with customers upon request or customer needs to ensure they are satisfied with the product and/or service offering.

4. Places proactive outbound customer calls to: support outbound call campaigns, provide feedback, educate customers of changes, manage incidents or manage customer relationships.

**Job Responsibilities (continued)**:
6. Supports customer-related reports (induction, defect, safety, pickups, monitoring via campaign management toolsetc) to proactively or reactively identify issues, address findings and where appropriate escalate for visibility and/or resolution to the appropriate parties.

7. Respond to inquiries from internal and external customers by analysing the issue, identifying the root cause, escalating and engaging various stakeholder groups in support of resolution while respecting established SLAs and proper documentation of service tickets and follow-up.

8. Collaborates and support business development and growth with such activities as preparing relevant content for Business Reviews led by Sales, identifying sales opportunities, and supporting onboarding activities as may be required.

9. Adheres to a weekly set schedule and meeting predetermined performance metrics.

**Qualifications**:
**Education**
- Post-Secondary Degree/Diploma (Equivalent experience may be accepted in lieu of a Post-Secondary Degree/Diploma)

**Experience**
- Minimum 2 years’ experience working in commercial customer service or commercial sales in a call center environment- Sound business acumen and solid verbal and written communications skills

**Other Information**:
**Safety Sensitive Positions**
This position may be considered a Safety Sensitive position.

**Employment Equity**

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

**Conflict of Interest**
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

**Accommodation**

Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

**Important Message**

**Leadership Behaviours**
**Decision Making **- A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
**Accountability **- An individual who strives for performance excellence and who holds themselves and direct reports accountable for decisions and actions and f