Supervisor of Homemaking Services

5 months ago

Barrie, Canada Independent Living Services Simcoe County Full time

**Supervisor of Homemaking Services***

**Health and Dental Benefits After 1 Month**
**Conditions Apply**

**Our Vison**: _Full Life Living_ **Our Mission**: _Partnering for Possibilities_

**We Value**: _Excellence, Collaboration, Respect_

**Description of Duties and Authority**

The Supervisor of Homemaking Services provides leadership to ILS Attendants in all aspects of client care adhering to policies and procedures. The leader will advance a positive work culture, while managing risk and ensuring compliance across all ILS sites in Simcoe County. The Supervisor of Client Services will monitor the quality of care that is delivered to ILS clients and be responsible for the supervision of the daily coordination and operations of the Client services within assigned areas of Simcoe County. Reporting to the Manager of Client Services, this leader will be a key player in leading the Attendants to giving quality care to our clients.

**Program and Organizational Management**
- Provide orientation to Clients on their rights and responsibilities within the Agency's programs.
- Liaise with clients, their families, care providers and other agencies to ensure that the plan meets all client goals in a holistic approach.
- Respond to, and anticipate Client needs, and make appropriate referrals to other community resources as needed.
- Monitor waitlist to meet program targets in collaboration with Client Service Coordinator& Community Navigator.
- Participate in meetings with external services providers for the purpose of Client Care coordination and transition planning.
- Maintain required records as identified.
- Monitor and process Attendants timekeeping.
- Responsible for the satellite office day-to-day operations.
- Participate in the planning of new initiatives and/or modified program changes.
- Monitor program targets and ensure timely admission in collaboration with the Service Coordinator
- Prepare annual Service Agreements and conduct home visits as required.
- Monitor and revise Client Individual Service Plans (ISP)
- Follow the agency's policies and best practices when assisting with recruitment and retention of employees.
- Respond to all client inquiries and issues in a sensitive, efficient, and professional manner.
- Participate in on-call rotation.

**Quality and Service Delivery**
- Actively participates in CARF accreditation process; ensures required organizational practices are adhered to and recorded appropriately.
- Monitor program targets and ensure timely admissions in collaboration with Client Service Coordinator.
- Ensure clients receive an appropriate level of service to maintain their independence in the community according to their Individualized Service Plan.
- Prepare annual Service Agreements and conduct annual home visits.
- Monitor and revise Client Individual Service Plans (ISP) as needed.
- Conduct RAI CHA assessments to support updates to the annual client ISP.
- Respond to all Clients inquiries and issues in a sensitive, efficient, and professional manner.

**Employee Engagement and Union Relations.**
- In collaboration with Client Service Planners create; adjust employee's schedules to reflect the current client needs to meet service requests efficiently.
- Hold team meetings to promote and enhance communication, expectations, and to provide program updates.
- Maintain positive and professional communication with team members.
- Monitor and evaluate Attendants performance and provide feedback.
- Act as a mentor to Attendants supporting conflict resolution and problem solving and personal growth.
- Follow the agency's policies and best practices when assisting with recruitment, orientation, and retention of employees.
- Ensure staff are familiar with all policies and procedures.
- Ensure training for Attendants according to the training plans and identified training needs of the Agency.
- Work collaboratively to identify and mitigate risk to the agency.

**Strategic Planning and Development**

Contribute to the development and communication of ILS's mission, vision, values and strategic direction.

**Health and Safety**
- Adheres to Agency's Health and Safety Policies and Procedures and ensures a safe and healthy workplace for all employees.

**Financial Management**
- Assist the Manager of Client Services in the development of program budgets.
- Understand and manage resources in an effective manner.
- Comply with department's budget.

**Education and Experience Required**
- Post-secondary degree or diploma in the human services or other related field
- Proven project Management skills
- Supervisory experience required.
- Experience in services provided to seniors and adults with physical disabilities.
- Familiarity with and demonstrated sensitivity to personal disability and age related issues.
- Knowledge of Occupational Health and Safety legislation relating to community supports services
- Experience working in a unionized setting.
- Effective communication skills (verbal and

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