Director, Key

4 weeks ago

Regina, Canada SaskPower Full time

Permanent - Full Time

We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers will help you grow, while being surrounded by a team committed to safety, openness, collaboration and accountability. We offer highly competitive salaries and benefits packages to our employees. If you’re someone who thrives in a team environment and doesn’t shy away from a good challenge, join us

**JOB SUMMARY**:
We are looking for a Key & Major Accounts Director to oversee, with a team of professionals, the relationship's of the company with its key and major customers.

You will be responsible for ensuring and enhancing positive, long term relationships with Key and Major Account customers. You will be able to facilitate mutually beneficial resolution of escalations of customer issues to key stakeholders.

The goal is to contribute in sustaining and growing our business to achieve long-term success.

**KEY ACCOUNTABILITIES**:

- Lead a team of professionals and enhance relationships with a portfolio of key and major customers
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously delivering services that meets their objectives
- Responsible for negotiating and administering power supply contracts with Key Accounts customers
- Ensure the correct products and services are developed and delivered to customers in a timely manner
- Work with customers to resolve issues involving multiple stakeholders to enhance customer experience
- Establish strong trusting relationships with provincial government entities and industry associations to advance solutions that encourage industry growth.

**KNOWLEDGE/SKILLS/ABILITIES**:

- Degree in Business Administration, Commerce, Engineering or other related equivalent AND/OR;
- Related professional designation(s) and/or certification(s) AND/OR;
- Ten (10) years of related experience in customer relationship management + major accounts representation
- Direct leader of staff with the ability to foster and improve the long-term development and growth of a team of professionals
- Ability to impact and influence employee engagement while building and maintaining effective relationships
- Results oriented and strategic thinker with the ability to negotiate and manage complex and confidential issues with extreme sensitivity and professionalism
- Ability to foster a culture focused on safety, innovation and teamwork
- Demonstrated skill in SaskPower’s competencies
- Must have a continuing record of professional development

**Note**:

- **Regular travel throughout the province to meet with customers and stakeholders is a requirement to fulfill the requirements of the role.**

At SaskPower, we believe in the importance of diversity and inclusion. We’re dedicated to creating and cultivating an inclusive workplace and a workforce that represents the communities we serve.
We acknowledge and recognize equity groups designated by the Canadian Employment Equity Act. These include:

- Indigenous Peoples
- members of Visible Minority Groups
- persons with disabilities
- women
- LGBTQ2S+ community
- persons who served and are serving in the military
- newcomers to Saskatchewan

We base our selection process on merit and encourage all diverse groups to participate fully.

As part of our ongoing commitment to reconciliation, we prioritize hiring Indigenous Peoples as we recognize and respect their knowledge and experience. We acknowledge the barriers that affect equity groups, and we’re committed to addressing, mitigating and accommodating these barriers to strive for equity in the workplace. Learn more at Commitment to Diversity.

Follow us on LinkedIn to stay up to date on our latest job openings.

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