User Support Technician

4 months ago

Elmira, Canada Team Home Realty Inc. Full time

Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 7 months to less than 1 year
- or equivalent experience
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
**Supervision**:

- No supervision responsibility
**Computer and technology knowledge**:

- Android
- iOS
- Internet
- Word processing software
- Website creation and management software
- JavaScript
- MS Office
- MS Windows
- Spreadsheet
- WordPress
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Standing for extended periods
**Own tools/equipment**:

- Internet access
- Cellular phone
**Personal suitability**:

- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Ability to multitask
- Time management
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
- What is the highest level of study you have completed?
**Workplace information**:

- Remote work available

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