Bilingual (English and French) Service Associate

1 week ago


Montréal QC, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

In this position, you will be reviewing and analyzing client documentation for our RBC Wealth Management businesses. You will ensure a superior level of service is always maintained and share knowledge of pending issues and escalate items where necessary to the supervisor or manager. You will also be working in collaboration with other groups within Wealth Management Canadian Operations. Most importantly, you will be accountable for ensuring all risk management and compliance policies are adhered to while always keeping the front-end client in mind.

**What will you do?**
- Accurately review, verify, and/or record data supporting department processes. Execute daily activities to ensure system processes are performing as desired. Resolve exceptions ensuring adherence to all regulatory and firm policy requirements.
- Liaise and provide support for individuals requiring problem resolution, or securing information from other Operations departments, or RBC Business Units. Address escalated questions independently, seeking assistance from Manager as appropriate, following established department procedures.
- Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required.
- Provide accurate analysis and processing support for manual, exception-based, complex, and/or highly specialized processes within a specific Operation’s department.
- Train and act as a resource for less experienced Operation’s team members.
- Perform other duties and responsibilities as assigned.

**What do you need to succeed?**
**Must-have**
- Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs
- University degree or 3 years of relevant experience
- Ability to handle multiple priorities in a fast-paced and deadline-driven environment
- Strong working knowledge of Microsoft 365 apps (Word, Excel, and Outlook)
- Ability to understand and meet daily business needs on an ongoing basis
- Ability to gather and analyze relevant information clearly and effectively

**Nice-to-have**
- 3 years or more of business, finance, customer service, and/or accounting/bookkeeping experience
- Previous experience in the securities or banking industry
- Ability to integrate Excel and Access databases into daily work

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program, including bonuses, flexible benefits, and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team

**Job Skills**

**Additional Job Details**

**Address**:
1 PLACE VILLE MARIE:MONTRÉAL

**City**:
MONTRÉAL

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
WEALTH MANAGEMENT

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-11-06

**Application Deadline**:
2024-12-13

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.



  • Montréal, QC, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As an Account Opening, Modification, and Documentation Associate, Operations, you will be a central point of contact and relationship manager to the RBC Dominion Securities (DS) front office personnel as it pertains to operations matters. You will be a point of escalation for service quality, problem resolution,...


  • Montréal, Canada Staples Full time

    **Bilingual (English/French) Retail Sales Associate Mirabel or Montreal - Req ID: 1265577** **Staples Promotional Products Retail Associate Boutique** **Staples is business to business. **You’re what binds us together. Staples Promotional Products is the world's most trusted source for branded merchandise. As an unprecedented 11-time winner of the...


  • Montréal, QC, Canada US Tech Solutions Full time

    After February, it might be going part-time with sometimes the need to work 40 hours. Must be bilingual French English - Need someone to edit word and excel document, input documents into external pre-qualification sites. - Support employee in data management and template creation. - Must be able to create PowerPoint presentations - A lot of data...


  • Montréal, QC, Canada Custom Brands Group Full time

    Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and...


  • Montréal, QC, Canada HunterDouglas Full time

    Montreal, Quebec, Canada **Description**: Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and...


  • Montréal, QC H3B 4G5, Canada Uniqlo Canada Full time

    **Position**:Bilingual Customer Service Associate (12-month contract) **Location**: Montreal, Quebec Office (on-site) **Operating Hours**: 8:30AM - 8:30PM (8 hours shift in the operating hours) **Shifts**: mid-day, evening, weekends, holidays, open availability preferred **Language Requirements**:English/French Bilingual **Promotion Eligibility**:...


  • Montréal, QC, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As a Service Specialist in the Estate and Trust Service team, you will be a central point of contact and relationship manager to the front office personnel and internal partners as it pertains to operations matters. You will be a point of escalation for service quality, problem resolution, operational inquiries,...


  • Montréal, QC, Canada Procom Full time

    Au nom de notre client dans le secteur bancaire, PROCOM recherche un Analyste de saisie de données bilingue (anglais/français), Hypothèques (MS Excel) Analyste de saisie de données bilingue (anglais/français), Hypothèques (MS Excel) - Description du poste - Département : Prêts personnels - Impression et signature de documents - Traitement des...

  • Bilingual Scheduler

    2 weeks ago


    Montréal, QC, Canada Plan Group Inc. Full time

    Are you creative with a keen eye for detail? We are on the market looking for a Bilingual Project Scheduler to join our team. It’s an opportunity to be responsible for the development and implementation of schedules for electrical and/or mechanical construction projects to help ensure that projects are completed according to contract. As Project...


  • Montréal, QC, Canada Paladin Pharma Full time

    This position requires a presence at our office located in St-Laurent, Montreal, two days a week, on Tuesdays and Wednesdays. Reporting to the Quality Services Manager, the main responsibility of the Senior Specialist is to provide expert quality guidance, review, approval and is the quality lead for product technology transfers and validations throughout...


  • Montréal, QC, Canada IFG - International Financial Group Full time

    Candidate Requirements/Must Have Skills: 1) Bilingual – fully bilingual in French and English (read/write/speak in French/English) 2) 2-4 years of Customer Service-related experience, previous customer service experience in an information centre, retail environment, or service sector. 3) Tech Savvy - experience with Microsoft Suite (Teams, Outlook,...

  • Csr Bilingual

    2 weeks ago


    Montréal, QC, Canada AIM Solder Full time

    **Company Description** Since 1936, AIM Solder has been a manufacturing company specializing in a wide range of soldering products for the electronics and industrial sectors. Our headquarters are based in Montreal, where we are dedicated to manufacturing reliable and innovative products to our clients worldwide. At AIM Solder, we value professional growth...


  • Montréal, QC, Canada Manulife Full time €23 - €25

    The Canadian Contact Center is seeking *Bilingual Customer Service Representatives* to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical abilities, and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe...

  • Bilingual Recruiter

    6 months ago


    Montréal, Canada AMS Full time

    **About Us**: We are AMS. We are a talent solutions business. Working with clients across the globe, we have learned what it takes to be a high performing employer. It starts with talent; sourcing, selecting and keeping the right people in the right jobs. To do this well, you need unmatched expertise in digital innovation, and a deep understanding of the...


  • Montréal, Canada Lifeline of Canada Full time

    Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. This position of Personal Response Associate will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers have...


  • Montréal, QC, Canada Atlantis IT group Full time

    **Role**: Project Manager French and English **Location**: Montreal **Role name**: Project Manager **Competencies**: Communication, Project Management **Essential Skills**: 1. Bilingual Fluency (Oral and written in French and English)2. Experience in supporting deliverables Quebec City based stakeholders.3. Cultural experience of Quebec.4. Locally based out...

  • Sales Associate

    6 months ago


    Montréal, Canada Spring Financial Inc. Full time

    **About us**: Since 2014, Spring Financial has been simplifying the lending process for millions of Canadians facing all types of financial circumstances. Spring offers a growing range of financial products and services which currently include personal loans, mortgages, credit cards and secured loans - all of which are made available to Canadians without...


  • Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Montréal, Canada CLC Canada Full time

    (Find original English version below.) **Recherche de personnes aimant les langues** Êtes-vous bilingue anglais-français ? Je veux dire complètement, comme un poisson dans l'eau, à l'aise dans les deux langues, bilingue ou presque. Quelles que soient vos études (ou votre passé), quelle que soit votre profession actuelle (ou antérieure), nous avons...


  • Montréal, Canada E-QIP Full time

    (Find original English version below.) **Recherche de personnes aimant les langues** Êtes-vous bilingue anglais-français ? Je veux dire complètement, comme un poisson dans l'eau, à l'aise dans les deux langues, bilingue ou presque. Quelles que soient vos études (ou votre passé), quelle que soit votre profession actuelle (ou antérieure), nous avons...